Auto Dealer Software

I can not search by the notes if I leave 1 note on multiple leads but thta is just how my mind works. It would be nice if it did. Review collected by and hosted on G2.com.

The Best system that is easy to handle all the important information in 1 place, it gives me access to leads, appointments that can be sorted by status and my notes help me keep organized.

My bookngs stay in 1 place and the automations helps in key touch points that I can let the system handle and I can focus on the leads.

After calls I can sumarize my calls and that is helpful for the next time I come back to the lead. Review collected by and hosted on G2.com.

While the new software system offers some great features, I’ve found a few drawbacks. One of the major issues is the system's inability to handle credits for return parts and cores effectively.

Additionally, the need to manually enter all credit returns into QuickBooks Online is time-consuming. Review collected by and hosted on G2.com.

I’ve been using the new software system for a several months now, and while it does have some drawbacks, the developers are always working on ways to to improve upon the system and it's functionality bo become more effective. The support team is highly responsive. knowlegeable and great at resolving any problems. Review collected by and hosted on G2.com.

Shopmonkey is falling very quickly from where it once stood. The customer service is not as personal as it once was, and the lack of updates is painfully frustrating when you're being told about the "new version" for multiple years with no release, and yet the current version is still breaking once a week keeping you from using it for hours on a busy day. It is becoming more difficult by the day to recommend Shopmonkey, a program I once praised to everyone to a program that is very useful but has better alternatives at far better prices. Review collected by and hosted on G2.com.

Shopmonkey speeds up everything that is done in the office. Creating estimates, ordering parts, getting authorization, etc. They also create issues once you rely on these things becuase they often stop functioning in the middle of your workday. Review collected by and hosted on G2.com.

im not sure if it is a setting or standard but the technician side is more restricted than a service writer in assigning work. the technician needs to see just as much as a service writer if not more. the DVI also doesnt have a tab for struts so I am taking pictures in the "other" tab. Review collected by and hosted on G2.com.

communication issues should be minimized with a clean and easy to use shop software as long as each individual does their part. as a technician, it is nice to know how to set up my day and which cars will need attending to first to last. all of the major building blocks have been refined and left for each shop to play around with. Review collected by and hosted on G2.com.

There are at times is buffers but this is rarely happens, as long as you have a strong internet connection, app is up to date. This software has a minimal issues. Review collected by and hosted on G2.com.

Whenever there are issues on a trip, the guest or host has always an option to contact Turo support either via phone, chat, or email,which benifited both customers and supports or customer service. Review collected by and hosted on G2.com.

Sometimes it is not as customizable as we'd like, especially with messaging on the widgets that can feel stale after some time. I would love it if this messaging could be customized or even just rotated, so it was not the same message. Review collected by and hosted on G2.com.

We are getting customers to stay on our website longer by utilizing PERQ quiz widgets, creating gamification of our site almost. We also can identify how many users submitted information through PERQ and were matched to a sale, as well as users who were not matched to a sale who we can remarket across various channels. Review collected by and hosted on G2.com.

The biggest caveat with Conquest will apply to dealers with multiple stores that carry the same franchises. Unfortunately, you cannot set up buckets to mirror across stores. So, if you've got multiple Chevrolet dealers and you want to price them exactly the same you will have to do this manually per dealer. It's concerning to me that this still isn't a feature with Conquest considering how many dealers across the nation have multiple stores with the same OEMs. Review collected by and hosted on G2.com.

After having used other products, I really believe that Conquest is the one to go with. That said, if you're not already using vAuto as your inventory solution then Conquest is likely not the route you'll want to go. Keep in mind that Conquest is part of the vAuto group of solutions so it's best utilized with the rest of vAuto's features and integrated across your websites as one solution as opposed to multiple vendors (speaking from experience). Review collected by and hosted on G2.com.

Obviously, nobody wants to price hundreds of new cars manually. Conquest allows you to price all of your vehicles down to the specifications you decide upon and then export that price and applicable incentives. This alone is well worth the money for the program as it saves me time when we set up pricing strategies. Conquest also allows you to track specific competitors based on data pulled from across the internet and compare it against your pricing to ensure that you're keeping up with the market. Review collected by and hosted on G2.com.

THere is a learning curve to maximize the full capabilities of the system. Review collected by and hosted on G2.com.

Enhances our ab ility and capacity to communicate with our customers who are not at the shop. This increase productivity and improves communication Review collected by and hosted on G2.com.

No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes. Review collected by and hosted on G2.com.

Customers love the text/email feature. Being able to see notes/repairs orders in real time. It keeps me available to answer incoming calls for more business. Review collected by and hosted on G2.com.

I would like to see email-building tools like MailChimp. Review collected by and hosted on G2.com.

It's a swiss army knife. One instrument has all your tools. Review collected by and hosted on G2.com.

Implementing a new software solution can take time, and there may be a learning curve involved in using GaragePlug effectively. GaragePlug is a cloud-based solution that relies on technology and internet connectivity, so it's important to have a reliable internet connection and backup plans in case of technical issues. Review collected by and hosted on G2.com.

Without a comprehensive management solution, many garages struggle with manual tasks such as tracking inventory, managing job cards, and scheduling appointments. GaragePlug can automate these tasks and improve efficiency. Review collected by and hosted on G2.com.

Nothing so far, but we are expecting to see more automation. Review collected by and hosted on G2.com.

100% Review collected by and hosted on G2.com.

We began to have more confidence in this service because there is no uncertainty about paperwork, different programs, and different tasks and who is responsible for them with this service. All vehicles are connected to the system can be rented online at a fixed price, with all vehicle parameters provided. Review collected by and hosted on G2.com.

I remember the first time of using it, it was confusing, the interface is kind of complicated. I wish they could make it a little bit more simple. Review collected by and hosted on G2.com.

It helps car dealerships efficiently manage leads generated from various sources. it keeps us organized. And it allows us to gain insights into sales performance, lead conversion rates, marketing effectiveness, and etc.. By analyzing data and identifying areas for improvement, dealerships can make informed decisions to optimize their operations and drive growth. Review collected by and hosted on G2.com.

The downsides of CCC in my opinion is that if you work with fleet, you cannot make a profile for them so anytime you schedule their vehicles in you have to retype all of the same information. I hope they solve this asap. Review collected by and hosted on G2.com.

CCC is very helpful at solving scheduling problems. It has a great calendar feature to book each customer into the system on the day that they are scheduled, and you input all of their information then so you do not have to go back. Review collected by and hosted on G2.com.

It is a complicated program that uses a lot of RAM and processing power so it frequently has tech issues. They lost a lot of their tech support people in the pandemic and don't have the best tech support like they used to have. I also don't like that they have a grip on the market now and every car dealer in america now essentially must have vauto to function as a car dealership. Review collected by and hosted on G2.com.

vauto gives us the report generator which helps us with our annual used car writedown. It is our photo aggregator, our vehicle description generator. All our vehicle listings for new and used cars travel through vauto to the rest of the internet. It also is integrated with the KBB buy center we use to acquire used cars. Also it keeps records if we ever need to look up a prior listing on a car that has been sold it will all be stored. Review collected by and hosted on G2.com.

Open certain windows takes more steps than necessary, like viewing a invoiced customer repair order. Sales tax report is not clear and doesn't show a breakdown of the taxable and non-taxable categories. Review collected by and hosted on G2.com.

Help videos are included, both in the software and online. If you can't find what you need, customer service is ALWAYS very helpful. Review collected by and hosted on G2.com.

Biggest benefit: saves me a lot of time, especially for end of year taxes! Review collected by and hosted on G2.com.

Installing an "agent" on our local devices was a little tricky. It's not too intuitive during the set-up process. But this is unavoidable, and once the agent is set up, it's pretty easy if it is necessary. Review collected by and hosted on G2.com.

Dealer track is allowing us to run inquiries on vehicles and licenses. This tool gives us quick access to information from the DMV. We use this daily, and it's an efficient program that does the job well. Review collected by and hosted on G2.com.

It is not the most visually applealing software to use. It certainly gets the job done. This complaint is hardly a complaint as the software does exactly what is meant to do. Review collected by and hosted on G2.com.

Check out the company. Their support is quick and easy. The software easily handles everything we need it for use in an independent automotive sales dealership. Review collected by and hosted on G2.com.

It is not problems that are being solved. The software keeps our inventory organized and allows us to track profits and losses pretty easily. There are numerous reports available to track out strong areas and weak areas. Review collected by and hosted on G2.com.

The price originally was good, but the change in pricing made me look elsewhere at other software.There are some bugs, such as when I complete an invoice, I would like to be able to change the invoice template, but it does not allow it to change (This is a bug that is currently being fixed). Also, when an invoice is complete, I should receive a prompt for the customer to sign, instead of selecting More, and then select Customer Signature. Review collected by and hosted on G2.com.

It is an all-in-one solution instead of using multiple softwares to complete the same tasks. The software helps with billing, inventory management, service reminders, and many more features. Review collected by and hosted on G2.com.

There's nothing I can think of regarding any pitfalls for CFS; there is barely anything to dislike. Maybe a more modern approach to design for the official website may attract a more diverse audience, but for me I still feel it's pretty good overall. Review collected by and hosted on G2.com.

I used Carsforsale.com to narrow down which vehicle I should get as my daily drive. I educated myself through the options provided near my area and approached a seller through the website before making a deal. It was a straightforward and hassle-free process. I've also helped a friend set up a seller page (car dealer) for the sake of listing their vehicle on the website. Review collected by and hosted on G2.com.