Business Management Software

From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently. Review collected by and hosted on G2.com.

Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes. Review collected by and hosted on G2.com.

Some users may find the initial setup process a bit complex, especially when configuring automation and integrations.

While the knowledge base is useful, it could benefit from enhanced search functionality to help users find information more easily. Review collected by and hosted on G2.com.

Zoho Desk is a powerful help desk solution that caters well to businesses looking to improve their customer support operations. With its extensive feature set, ease of use, and strong performance, it stands out as a solid choice for companies aiming to enhance their service delivery and customer experience. Whether you’re a small business or a larger enterprise, Zoho Desk offers the tools necessary to manage customer inquiries effectively and efficiently. Review collected by and hosted on G2.com.

What I like least about Sage is that there is so much to learn. I had to take alot of training classes in order to just use what I would use for my everyday job. This system unfortunately not be for everyone. I'm a super fast learner but even this was difficult to use starting out and was really confusing. Also, the trainers weren't very good to me. I learned alot just trial and error onmy own- playing around with the system. There is still so much for me to learn as well and it seems as though the learning never ends. I also do not think I have access to the customer support, I believe just our leadership does. Which means I have to reach out to multiple people in order to get help with something. The trainers only helped at the beginnig, but not to use going forward. Review collected by and hosted on G2.com.

Sage is solving to get our grants in the system but I am still not using everything that is offered fully. I feel llike I still do not know everything yet, even though I have been using this for almost a year now, I believe. Review collected by and hosted on G2.com.

One notable disadvantage of Microsoft SharePoint is its complexity, which can lead to a steep learning curve for new users. The software’s vast array of features and customization options may overwhelm teams, requiring significant time and resources for training and implementation. Additionally, if not properly managed, SharePoint can become cluttered and disorganized, making it difficult for users to find the information they need. The reliance on a stable internet connection can also pose challenges for organizations with limited connectivity, potentially disrupting access to critical resources. Lastly, licensing costs and the overall expense of maintaining the platform can be prohibitive for smaller businesses or organizations with tighter budgets. Review collected by and hosted on G2.com.

Microsoft SharePoint solves several key problems related to collaboration, document management, and information sharing within organizations. Firstly, it centralizes document storage, allowing teams to access, edit, and collaborate on files in real time from any location, which enhances productivity and reduces version control issues. Secondly, SharePoint facilitates seamless communication and project management through its integration with other Microsoft 365 tools, leading to improved workflow and efficiency.

Additionally, it supports the creation of customized sites and portals tailored to specific departmental or project needs, fostering better organization and user experience. SharePoint's robust security features also ensure that sensitive information is protected while still allowing controlled sharing among team members, thereby enhancing compliance and data governance. Overall, the benefits include increased collaboration, streamlined processes, and enhanced security, which collectively contribute to a more efficient and effective work environment. Review collected by and hosted on G2.com.

While Workvivo is generally excellent, it can sometimes feel a bit overwhelming with all the features available. It might take some time for new users to get fully comfortable with everything. However, once you get the hang of it, it’s very effective. Review collected by and hosted on G2.com.

Workvivo’s recognition tools have been a standout feature for us. They allow team members to easily recognize and celebrate each other’s achievements, which has significantly boosted morale and engagement. By making recognition a regular part of our workflow, we’ve seen a noticeable improvement in team spirit and productivity. It’s been a fantastic way to ensure everyone feels valued and appreciated. Review collected by and hosted on G2.com.

Is requires more flexible diagraming capabilities to support Solution Architecture design. Review collected by and hosted on G2.com.

Application Portfolio Management, Technology Roadmapping, Buisness Architecture integration, Technical Debt and Obsolescence management Review collected by and hosted on G2.com.

If I were to have one dislike of the system it is this, sometimes the user interface feels a little clunky. A lot of the people who use the product in our business need more of an easy-to-use interface. Review collected by and hosted on G2.com.

We've used NetSuite to save time and money on payroll processing and bill payments. We've also gained greater visibility on who is spending what and when. We have established workflows that help us manage spending / signing authority limits and spending approvals. We've upgraded our PO processes to make them more streamlined and user friendly. And the list goes on and on and on. Review collected by and hosted on G2.com.

I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity. Review collected by and hosted on G2.com.

Keeping all data in one place, so that people across different hubs have the same access to data to create a good experience for the customer. Previously these systems would sit seperate form one another and need connectors in order to share information. Therefore, having this is one place is helping the customer service teams be more productive and efficient, whilst also not requiring lots of connectors to keep the data in one place. Review collected by and hosted on G2.com.

There are no major downsides to the system. If we're being picky, the design could be more sophisticated. Additionally, there is currently no way for us to access the deliverability information of our tickets, such as extracting the logs. Also, whenever a new contact is created, they are automatically emailed to create a Freshdesk account, which we do not necessarily want to happen every time. However, we have learned to work around these issues, and so far, I see more positives than negatives. Review collected by and hosted on G2.com.

Freshdesk is the primary tool we use for customer service at IPXO, particularly for handling a significant portion of our tech support communications. It enhances our team's efficiency by automating routine tasks, enabling the use of predefined responses, and providing valuable insights through data analysis. The platform also helps us track our performance on a daily basis, ensuring consistent improvement in our customer service operations. Review collected by and hosted on G2.com.

One small area for improvement is the search functionality. Occasionally, the results are a bit confusing, as the chats are not always sorted properly by date, which can make finding the correct conversation harder. It would be great to see this refined in future updates. Aside from that, I’m very satisfied with the service and highly recommend it! Review collected by and hosted on G2.com.

Intercom is solving the challenge of daily communication with customers, allowing me to efficiently manage multiple conversations at once.

With its user-friendly interface and reliable features, I can easily provide customer support, track conversations, and respond promptly.

This tool helps me stay organized and productive, enabling me to do my job effectively and maintain smooth communication with our clients. Review collected by and hosted on G2.com.

One thing would the accounting system is slightly lacking. Not terrible but not as user-friendly as Quickbooks Review collected by and hosted on G2.com.

Xoro is helping us conncect everything in one place. Before, we would place purchase orders, create sales orders, and run our accounting system through three different places. As you can imagine, this got really complicated when trying to record simple things such as cost of goods and things like that. Xoro has helped simplify that. Review collected by and hosted on G2.com.

There is not much I can say I dislike. I could nitpick at a few minor features, but it would be doing a disservice to the platform. However, if I had to select one improvement I wish would be made, it would be the ability to generate production order from the inventory replenishment screen. Review collected by and hosted on G2.com.

Set an implementation plan, have full team buy-in, dedicate the resources needed to meet the plan, and execute the plan. Review collected by and hosted on G2.com.

We are seeing benefits in almost every aspect of our business including reductions of inventory on-hand, improved cash collections, data entry processing time, IT cost savings, and my personal favorite A 75% REDUCTION IN PAPER USAGE. Review collected by and hosted on G2.com.

Lack of customization options in the dashboard can be a hassle for some users. All-in-all a great tool for all your business needs. Review collected by and hosted on G2.com.

I highly recommend using this business management platform. We were able to increase team collaboration and communication with its smart reporting and advanced analytics functionalities. Review collected by and hosted on G2.com.

Creates precise and comprehensive financial reports as per the accounting standards.

Reduces paperwork, manual errors and instances of data duplicity.

Allows better control through improved financial management and forecasting.

Streamlines the accounts payable process and ensures payment compliance with the end-to-end invoice management system. Review collected by and hosted on G2.com.

What I liked least about FloQast was the initial learning curve for the team. While the platform is user-friendly, getting everyone up to speed took some time. Review collected by and hosted on G2.com.

FloQast addresses several key challenges in our accounting processes. One major problem it solves is the inefficiency of the month-end close. By automating reconciliations and streamlining workflows, it has significantly reduced the time and effort required to complete our close process.

Additionally, FloQast enhances collaboration within the team, ensuring everyone is aligned and accountable for their tasks. This transparency has minimized miscommunication and errors, leading to more accurate financial reporting.

The benefit of these improvements is twofold: we not only save time and reduce stress during the close, but we also gain greater confidence in our financial data, which supports better decision-making within the organization Review collected by and hosted on G2.com.

They don't have a native integration with one of our AP tools: the workaround is pretty straight forward with a CSV upload/download process that Rillet's engineering team customized for us, but I'm hoping they roll out a native integration at some point. There's no fixed asset register yet. Review collected by and hosted on G2.com.

Book close, rev rec, open AR, ARR reporting, Stripe reconciliations, visibility of prepaid schedule Review collected by and hosted on G2.com.

There are very less things I could dislike about S/4HANA Cloud. I would say the Customer Support can be a little better in terms of responses.

Otherwise, SAP S/4HANA Cloud is to be recommended to all in the SAP world. Review collected by and hosted on G2.com.

I have been using SAP S/4HANA Cloud for a while now and there have been many benefits that I could see. The time it saves is very important and effecient in delivering work. Also, it comes ina decent cost and the ease of use and its features go hand in hand. So, the problems that persisted on an on-premise platform does not come here, as we are able to access S/4HANA Cloud from anywhere. Review collected by and hosted on G2.com.

At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks! Review collected by and hosted on G2.com.

Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera! Review collected by and hosted on G2.com.

Nothing to add here as I found the platform to be very intuitive and user friendly. Team has been prompt with their assistance. Review collected by and hosted on G2.com.

Our company facilitates peer-to-peer lending and we are perhaps the largest in the country. So naturally we handle a large number of transactions on a daily, weekly and monthly basis. This leads to a lot of data being generated. To manage and reconcile this data, we are using Kosh. The platform has features like monitoring unresolved transactions and generating customs reports which my team and I find extremely beneficial. Review collected by and hosted on G2.com.

I don't think the dislike is attributable to Gladly. I was used to dealing with tickets and creating them with other CRMs and it took a few hours to get adjusted that I didn't have to do that anymore with Gladly! Review collected by and hosted on G2.com.

The main two challenges that Gladly has solved are longer response time to handle our customers' inquiries in all communication channels, email, chat, SMS, socials, and phone. The other problem that is solved is no more dealing with going back and forth between tabs or windows which gives our agents the confidence and assurance their interactions with customers will get resolved promptly thus increasing our CSAT and NPS scores! Review collected by and hosted on G2.com.

So far I haven't found any point to comment on. Review collected by and hosted on G2.com.

Userguiding has helped with quick surveys, communication of new releases, updates and promotions of our products, as well as onboarding guides for new users and new features. Review collected by and hosted on G2.com.