Call Recording Software

Sometime the app is buggy and it logs me out for no reason but otherwise everything is good Review collected by and hosted on G2.com.

The main problem that it is solving right now is the ability to take notes because earlier I used to manually take notes on the physical notebook which was tiresome and I had to go back and watch the meeting again if I missed out any points but Fathom provides actionable takeaways right after the call so I can focus on actually working on the tasks rather than rewatching the meeting Review collected by and hosted on G2.com.

I can't really think of anything I don't like about it. It would be nice to be able to search across others calls and isolate text strings or issues that have been mentioned by others (to understand how others have handled). More of a 'nice to have' though. Review collected by and hosted on G2.com.

It helps me capture my client interactions and helps me remember tehir issues. It saves me a lot of time in preparing for folow-up calls. It also helps me write great follow-up emails and capturing "Next Steps". Review collected by and hosted on G2.com.

Although there are occasionally a few small errors and inaccuracies in the report area, I believe that most of the features are outstanding. Since the data is saved, this has no impact on the scoreboard, however it could be worthwhile to investigate. Review collected by and hosted on G2.com.

Instead of building the Quality Assurance scores separately for each of the agent who belongs to my in Excel and combining the data from several QAs, with Convin, it is easier to make the entire process in one platform where the parameters are predetermined and already configured. Review collected by and hosted on G2.com.

nothing to dislike, I found it most convenient for instant meetings, specifically the shortcut url for creating instant meetings i.e. meet.new Review collected by and hosted on G2.com.

Google meet is one of the first platform come to our use when after covid used for video conferencing in office and till now its in use for meetings, wonderful platform, very easy to use, already using gsuit tools for business and started using this.

best and mose easy to use among all related platform available in market. the best thing is major employee works from field and less educated , they are andorid user, so for that it is best, they dont have to setup anything else, they can easily join from there android device, without hustel. we tried some other tools as well for some short time, but that created lot of difficuties specifically for the field team who are not able to set up on new platforms and facing lot of issues. Review collected by and hosted on G2.com.

Recently our team has struggled to enable Einstein features and use them productively. There are some tools available and some you just pay extra for which is not always clearly laid out, especially with opportunity scoring and forecast features. Review collected by and hosted on G2.com.

Real time insights from emails and calls on which contacts are engaged and ready to buy. Activity tracking is essential. Second, pipeline inspection is changing how our sales leaders see their pipeline movement and which deals are not moving, stuck in a stage, have no activity, or are not engaged with the right contacts. The insights here are gaining traction with more data. Review collected by and hosted on G2.com.

Sometimes, you are not able to see recurring meetings on the desktop, or if they are on the desktop version, they are not on the online version. Also, sometimes, we don't get sound recorded even though it says "recording in progress."

I would like a system that moves our camera system when someone is speaking to automatically show the speaker instead of having one of our team members do this manually. Review collected by and hosted on G2.com.

Our county is very spread out demographically. This allows us to feel like we are all in one room, instead of wasting almost 2 hours of travel time to get to and from different areas for meetings. It also allows us the ability to stream our public meetings so that our community members are able to watch live governmental meetings, or if they are not able to attend in person, they can then watch the recording that we've downloaded from Zoom and upload to our YouTube site. Review collected by and hosted on G2.com.

I work with my vendors and they have a different ID, and gave me their ID and i have my office ID, I can seamlessly switch between profiles BUT when i am on a meeting in one profile it does not show in my other profile as "On call" so people dail me directly, we should be able to show same atatus across profiles when logged on Same system

Currently as per my organinzations settings or subscription we are not able to call people on their mobile (call cell number) directly from teams, but i guess this is a feature we need to subscribe or enable Review collected by and hosted on G2.com.

Transcript is a ready reference for my Meeting notes

video recording serves as a proof in case i get demonstrations of the work done, so no need of additional documentation of proof of work

these are the 2 greatest advangages over my previous messagins system that i rely very much on day to day Review collected by and hosted on G2.com.

things i dislike about webex is that for a new user its hard to understand as a beginner it will take quite a time to learn hoe to use it and implement it , even sometimes it shows lags and performs poor which creates frustations like in using whiteboard its not fully efficient ,and another thing is the cost which is quite high then other similar products in the market, Review collected by and hosted on G2.com.

the webex suit is solving the problem of good virtual remote communication and meeting by providing good high-quality video conferencing solution with many different tools like whitboard screen sharing and also providing meeting like interface ,it allow me to conduct virtual meetings efficiently and which gives me ease of arranging meetings from my comfort,this saves my time enhances my productivity and makes it easier to connect to anyone from anywhere so the problem of arranging meetings remotely and efficiently is greatly solved by webex suit Review collected by and hosted on G2.com.

I have been using Skype for about 2 years now and, luckily did not encounter any issue that makes me dislike the platform. Review collected by and hosted on G2.com.

Earlier connecting with cooleagues was difficult but now with SKYPE everything is easy and sorted. We use SKYPE for our communications, meeting with remote employees and sending documents over the platform. Plus, it is easy to connect with other colleagues and even connecting with new ones that I have never connected is also easy. Review collected by and hosted on G2.com.

The properties captured is limited to only a few fields. For example, you can't capture two phone numbers in one scan. You can however manually enter other data after; right from your phone in the same app. Review collected by and hosted on G2.com.

This makes it easy to capture business cards on the go and removes the need to save all those cards when you are networking. Review collected by and hosted on G2.com.

Having the different type of users and roles can be useful, but also leads to some complexity when moving things around. Nothing that needs to be changed, just something you have to get used to and consider. Review collected by and hosted on G2.com.

Scorebuddy is providing us with an easy accessible platform that we can share throughout the different parts of the organisation around the world, whilst maintaining the same set of quality criteria for each group that share the same type of work. Review collected by and hosted on G2.com.

There are alot of customizations that you can make from a notification standpoint which is great. However, I wish Slack had a section within the platform that easily showed the user how they can edit and customize their notification settings for a better experience. Review collected by and hosted on G2.com.

The main problem that Slack solves for me is having the ability to have instant access to my colleages in a remote setting. It has really helped me streamline my communication and get quick responses so that I can move my projects forward effectivley. Review collected by and hosted on G2.com.

Pretty much every aspect of this phone service is second rate; the mobile app gets a C-; the online admin portal gets a C; it is difficult to manage callflows and voicemails. Desktop app gets an F as it does not make managing any aspect of my experience better. Does not meet any of the things you might expect from a modern, software-first VOIP system. Difficult to use. Oh and then customer service is actually worse than the service itself. Review collected by and hosted on G2.com.

None really. They've created more problems for me than they've solved. In the old PBX phone system days, it was so easy to manage heavy call volumes in a office setting with 15+ people. But not with this VOIP system. Review collected by and hosted on G2.com.

Needs a better power dialer and a better reporting for organizing data on leads when it comes to dials and conversations for specific leads Review collected by and hosted on G2.com.

They are building out a better system for organizing leads to better suite my company's needs and also helping me be more organized with delegating certain leads to certain sales reps as my team expands Review collected by and hosted on G2.com.

It has been difficult to talk to service on the phone. Everything gets handles through email. Sometimes the written word gets misinterpreted and I think this may have led to our delay in fully implementing Openphone in our business structure. Review collected by and hosted on G2.com.

Our clients are constantly asking to text us. Some people in our office have accomodated them by providing their personal cell phone numbers. As a business owner, this makes me uncomfortable. I want them to be able to enjoy their time away from the office and not every client is reasonable and understands this. Open phone will give us the option to set business hours so our emplayees will only have to work when they are supposed to work. Review collected by and hosted on G2.com.

The new reports can be a bit of a challenge to filter at this time. However, they still have the legacy reporting which is amazing. Review collected by and hosted on G2.com.

It is finding pain points within my claim, filing for my team to help better educate and train my team for future corrections. Making the quality of our work better and more efficient. Review collected by and hosted on G2.com.

Google Drive can feel messy at times, especially when there are many shared files. Also, it’s harder to use offline if I don't have a good internet connection. And the upload and download speeds can be slow, especially with larger files Review collected by and hosted on G2.com.

Google Workspace solves several problems for me as a student. It allows me to easily collaborate with classmates on group projects using Google Docs, Sheets, and Slides, all in real-time. The integration of Gmail and Google Calendar helps me stay organized and on top of deadlines. I can access my files from any device, which is super helpful when I need to work from different places. Overall, it streamlines my academic tasks and keeps everything in one place, making my work more efficient. Review collected by and hosted on G2.com.

It’s not very intuitive, especially in the beginning. The setup process was overwhelming, and we had to go through extensive training as a team, which was tiring. Import and export options are also hard to find, and I wish you could link more than one mailbox without upgrading to the highest plan. Review collected by and hosted on G2.com.

Salesloft keeps cold calling, email tracking, and scheduling organized. The automatic calendar updates after prospects reschedule make things much easier to manage. It’s a powerful tool for outreach and helps keep everything in sync across our sales process. Review collected by and hosted on G2.com.

To me the only downside would be the AI that jumps on the calls. I know this is something that probably cannot be avoided but it just makes it feel like someone else is on the calls but know its another way it allows the system to take better notes of the calls. I do feel like the notes tab on the calls can be a little overbearing for me. When I see a bunch of words, lines and sections it can be a little overwhelming especially on a very busy day. Thats why I feel that I tend to stick more to the scorecards feature and that really helps me know what I miss/go over etc Review collected by and hosted on G2.com.

Its solving how I communicate with my clients and helping me organize my calls as well. Before I tend to be all over the place with what was discussed on my calls. I knew what I needed to get accomplished but it felt like sometimes I did not always get to that point effeciently where Avoma has let me organize my calls and let me see what I have gone over and what I have missed. Another big thing is talk time. Before I did not realize how much I was talking on my calls and how little my clients talk and is still something I am trying to work on today. Avoma lets me see exactly the percentage of the time I talked compared to my clients. Review collected by and hosted on G2.com.

Sometimes, there would be a little mismatch in the sentiment analysis, but the customer support was always there and very helpful. Review collected by and hosted on G2.com.

Substrata is my tool of choice, and the fact that it easily integrates with other systems has contributed to the improvement of workflow in complex negotiations, thus, it has become a significant asset for my work. Review collected by and hosted on G2.com.