Customer Experience Software

I wish there were a few more features like AI responses for the smart inbox and a way to save frequently used hashtags. Also, I sometimes get errors when responding in the smart inbox and am not able to reply to comments. I wish that would be fixed. Review collected by and hosted on G2.com.

Sprout helps us by scheduling social media posts for a variety of platforms on several different channels for our company. It also helps us to respond in a timely manner to comments and messages and track our analytics. It's nice having everything all in one place so we aren't having to switch between services. Review collected by and hosted on G2.com.

I think what I don't like the most is integrating cold email campaigns with warm up email settings.

You have to go to campaign options to figure out how many emails a day you should use, but then you have to go to your email accounts and also change in the settings the number of daily warm-up emails. Hence, if you are a beginner you may have some issues with it. Review collected by and hosted on G2.com.

Is helping me with cold emails, and it's saving me so much time. Because I don't hold enough time of a day to send manually cold emails, I tend to reach out to less people, less people know about me, and thus less people buy from me Review collected by and hosted on G2.com.

Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control over. Again, I don't dislike anything. We have received almost 100 reviews with 12 properties the past couple weeks in Virginia. Review collected by and hosted on G2.com.

Ask good questions. Have good emails of your customer data base. Pick someone to manage it and be the point of contact. Also follow up. You may get some interesting or bad responses. Follow up with your customers. Don't be afraid. Review collected by and hosted on G2.com.

Better insight into our daily customer service.

helps with SEO. I don't foresee any problems. I like the text message and email feature. It has helped me connect with customers, and managers. We are super impressed. Easy to train new managers. Review collected by and hosted on G2.com.

There’s nothing specific that we can point out here, but one thing we’d like to add is in the initial stage, it’s sometimes difficult to get used to the platform. But with some frequent training sessions from the experts and continuous support from the customer success team, understanding all the features of the platform becomes easy. Review collected by and hosted on G2.com.

We were finding it difficult to engage with our inactive and churned users. That’s why we need a solution that could help us bring back those users to our website, and keep them engaged and retained. Thus, to re-develop interest among them, we decided to use email as a channel to communicate with them. It took us a few days to decide which platform we should use and then we came to know about Insider.

With the help of their Digital Growth team, we were able to create segmented email campaigns as well as newsletters. Given that all these campaigns were highly personalized, we observed a good opt-in rate. Not just that, we also achieved a conversion rate slightly higher than that we used to receive from the website. Review collected by and hosted on G2.com.

As a company that's leaning forward, they occasionally sell to customers who shouldn't be buying, and they still haven't completely figured out the best ways to support and encourage their partners (Value Added Resellers, VARs), which sometimes results in short-term confusion and frustration both with customers and VARs. But those are growing pains that are clearly expected, and seeing how they handle those pains reinforces what a quality organization and culture they are. Review collected by and hosted on G2.com.

My group became a partner the day I woke up in a cold sweat thinking how awful it would be if one of my competitors became a partner first. I wouldn't want to be competing directly against us, because HubSpot has made us formidable, where before HS we were invisible. Review collected by and hosted on G2.com.

Lead generation, attribution, marketing roi demonstration, lead funnel management Review collected by and hosted on G2.com.

Recently our team has struggled to enable Einstein features and use them productively. There are some tools available and some you just pay extra for which is not always clearly laid out, especially with opportunity scoring and forecast features. Review collected by and hosted on G2.com.

Real time insights from emails and calls on which contacts are engaged and ready to buy. Activity tracking is essential. Second, pipeline inspection is changing how our sales leaders see their pipeline movement and which deals are not moving, stuck in a stage, have no activity, or are not engaged with the right contacts. The insights here are gaining traction with more data. Review collected by and hosted on G2.com.

Although there are occasionally a few small errors and inaccuracies in the report area, I believe that most of the features are outstanding. Since the data is saved, this has no impact on the scoreboard, however it could be worthwhile to investigate. Review collected by and hosted on G2.com.

Instead of building the Quality Assurance scores separately for each of the agent who belongs to my in Excel and combining the data from several QAs, with Convin, it is easier to make the entire process in one platform where the parameters are predetermined and already configured. Review collected by and hosted on G2.com.

I'm still trying to figure out the ins and outs of Reputation. Some clicking around for me is sometimes necessary, as I'm not really sure what everything does, or where everything is located just yet. The menu descriptions don't help as much as I feel they can. Review collected by and hosted on G2.com.

Reputation is allowing me to spend more time on other marketing ideas for the business. Now that less time is spent on researching reviews, I can use my time in other ways. Review collected by and hosted on G2.com.

The properties captured is limited to only a few fields. For example, you can't capture two phone numbers in one scan. You can however manually enter other data after; right from your phone in the same app. Review collected by and hosted on G2.com.

This makes it easy to capture business cards on the go and removes the need to save all those cards when you are networking. Review collected by and hosted on G2.com.

Having the different type of users and roles can be useful, but also leads to some complexity when moving things around. Nothing that needs to be changed, just something you have to get used to and consider. Review collected by and hosted on G2.com.

Scorebuddy is providing us with an easy accessible platform that we can share throughout the different parts of the organisation around the world, whilst maintaining the same set of quality criteria for each group that share the same type of work. Review collected by and hosted on G2.com.

Sometime the app is buggy and it logs me out for no reason but otherwise everything is good Review collected by and hosted on G2.com.

The main problem that it is solving right now is the ability to take notes because earlier I used to manually take notes on the physical notebook which was tiresome and I had to go back and watch the meeting again if I missed out any points but Fathom provides actionable takeaways right after the call so I can focus on actually working on the tasks rather than rewatching the meeting Review collected by and hosted on G2.com.

I love everything about glassbox, the only feature I wish glassbox had is to be able to see account holders screen real time to help navigate discover website. Review collected by and hosted on G2.com.

Glassbox is benefical for web support department. When submitting tickets it is important to research and see what the underlying issue is on why account holders are having trouble logging in. Glassbox features makes that helpful in doing so Review collected by and hosted on G2.com.

Some users may find the initial setup process a bit complex, especially when configuring automation and integrations.

While the knowledge base is useful, it could benefit from enhanced search functionality to help users find information more easily. Review collected by and hosted on G2.com.

Zoho Desk is a powerful help desk solution that caters well to businesses looking to improve their customer support operations. With its extensive feature set, ease of use, and strong performance, it stands out as a solid choice for companies aiming to enhance their service delivery and customer experience. Whether you’re a small business or a larger enterprise, Zoho Desk offers the tools necessary to manage customer inquiries effectively and efficiently. Review collected by and hosted on G2.com.

similar ip webpage rejection - In our company there are more than 200 people and every one use apollo so sometimes while loging in , it shows your IP is blocked as there are multiple account and then after few days it get fix on own, please check with multiple login from same domain issue. Review collected by and hosted on G2.com.

Apollo is helping to find direct contact emails of concerned department of different companies. It gives complete contact details which is also not available on websites.

It helps to make cold calling into a potential lead by letting us know that which person is useful for us and which is not.

The filters system help to find precise search of the data. Review collected by and hosted on G2.com.

Needs a better power dialer and a better reporting for organizing data on leads when it comes to dials and conversations for specific leads Review collected by and hosted on G2.com.

They are building out a better system for organizing leads to better suite my company's needs and also helping me be more organized with delegating certain leads to certain sales reps as my team expands Review collected by and hosted on G2.com.

From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently. Review collected by and hosted on G2.com.

Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes. Review collected by and hosted on G2.com.

The new reports can be a bit of a challenge to filter at this time. However, they still have the legacy reporting which is amazing. Review collected by and hosted on G2.com.

It is finding pain points within my claim, filing for my team to help better educate and train my team for future corrections. Making the quality of our work better and more efficient. Review collected by and hosted on G2.com.

Aufgrund der vielen Funktionen und Anpassungsmöglichkeiten kann ClickUp für mich manchmal überwältigend sein. Es braucht etwas Zeit, um sich mit all den Tools und Einstellungen vertraut zu machen, was zu einer steilen Lernkurve führen kann. Review collected by and hosted on G2.com.

Ich nutze ClickUp jetzt seit einiger Zeit und bin von den vielseitigen Anpassungsoptionen wirklich begeistert. Die Möglichkeit, Ansichten wie Listen, Gantt-Diagramme oder Kanban-Boards individuell zu gestalten, macht es einfach, meine Projekte genau so zu organisieren, wie ich es brauche. Besonders hilfreich finde ich die Option, Filter und Dashboards anzupassen, um einen klaren Überblick über alle Aufgaben zu behalten.

Ein weiteres großes Plus ist die Funktion, Teammitglieder und Gäste in den Workspace einzuladen. Diese Flexibilität erleichtert die Zusammenarbeit enorm, besonders bei externen Projekten, wo ich nur die notwendigen Informationen für jeden Benutzer freigeben kann. So behält jeder den Überblick, ohne mit zu vielen Details überladen zu werden.

Zusätzlich gefällt mir die Automatisierungsfunktion, die mir ermöglicht, wiederkehrende Aufgaben effizienter zu managen, was mir viel Zeit spart. Insgesamt bietet ClickUp eine beeindruckende Kombination aus Flexibilität und Benutzerfreundlichkeit – absolut empfehlenswert für jedes Team! Review collected by and hosted on G2.com.

I wish they had predictive sending in Campaigns, not just automation. I want to be able to send single emails easily with predictive send, or at least use "contacts time zone", you have to chose a specific time. Sometimes the email building feature is a little hard to navigate. I think they are improving the segmentation, but that also is sometimes hard to understand. We used to get free consultations twice a year with an Activecampaign team member to help us with questions and if we can improve anything, but now that has been revoked. We have to pay for it (despite our cost of use going UP), and its very difficult to connect with them. Review collected by and hosted on G2.com.

We recommend using for email. Review collected by and hosted on G2.com.

It is helping us solve the problem of having a reliable email system. Automation also helps us to keep our customers engaged without thinking about it. Review collected by and hosted on G2.com.

There's not much to dislike, but if I had to pick something, I wish there were more in-depth tutorials or examples on how to maximize the use of certain features. While the tool is intuitive, a bit more guidance for new users could make the onboarding process even smoother. Review collected by and hosted on G2.com.

Humantic AI is solving the challenge of generic, one-size-fits-all sales strategies. By providing detailed insights into each buyer’s personality, it helps me move away from impersonal sales tactics and towards a more personalized, buyer-first approach. This not only improves my chances of closing deals but also builds trust and rapport with clients, ultimately leading to stronger, longer-lasting relationships and better overall sales performance. Review collected by and hosted on G2.com.