Emergency Department Software

I would have said that, the inability to export client data that is created in Carepatron made me hesistant. I didn't want the client information locked into the platform with no way of getting it out. I believe the latest update, as of August 19th or so, has implemented an export feature for client details. It's easier to find things to like about Carepatron than it is to find things to dislike. Review collected by and hosted on G2.com.

It is one place where I can update, add, reference, and modify important information regarding referrals we recieve, without having to leave the app/website. Currently, I'm having to switch between 3-4 different windows just to get all the information I need to make an informed phone call with a client, followed by updating an additional 2-3 tools to follow up and update information so everyone is on the same page. Carepatron is a HUB for everything I think we need for our practice, and I will be introducing it to our team next week. Review collected by and hosted on G2.com.

I can't say there is anything I truly dislike about this program. There are the normal headaches you would experience with any software, but the fact that they have such a great team makes even the tiniest of hiccups easy to deal with. Review collected by and hosted on G2.com.

Give them a try and you will not be disappointed at their level of customer support and the quality of their product. Review collected by and hosted on G2.com.

Most recently I was working on developing a new treatment plan form for my organization and the EHR Your Way team was incredible at listening to my needs and working to find solutions to some complex requests. They are also fantastic when I request changes to preexisting items and always work quickly to get me what I need. Review collected by and hosted on G2.com.

I would like to see a lower price for someone setting up a new practice. Review collected by and hosted on G2.com.

I love having a one stop shop for my telehealth, EHR, scheudling, and forms. Comprehensive yet simple to use. Review collected by and hosted on G2.com.

Posting payments was difficult when I started billing in ModMed because I do not like not being able to work an entire remit. All of the denials go to a "denials" bucket in claims. But now I am used to seeing all the denials in the same place. Review collected by and hosted on G2.com.

I am able to scrub claims before they go into the "claims" bucket to be sent out.

Catching trends with insurance company denials is easier and quicker.

Claim scrub edits stop little entry mistakes before they are filed. Review collected by and hosted on G2.com.

Spry has been very receptive to our customization requests. However, sometimes the customizations take a few days and a few trials to perfect. We also had some minor hiccups with integrations such as scanning and faxing at first, but they were resolved quickly. Overall, any issues we've come across, Spry has been diligent in fixing. Review collected by and hosted on G2.com.

Spry's solving many problems unique to physical therapy as a specialty. Their billing dashboard is clean, simple, and easy to utilize. Billing rules improve our compliance with payer-specific reimbursement and compliance requirements. Their carry-forward feature in the documentation section makes charting a breeze. It's also easy to take documented exericse, add them to the patient's HEP, and assign them to the patient, which is improving our patients' compliance with their home exercises. Scheduling appts and creating charts is quick and easy. Their eligibilty checker pulls PT-specific benefits, decreasing the amount of time staff has to spend calling insurance companies directly to verify benefits. The ability to make customizations allows us to build and use an EMR that is unique to our needs and perfect for our company. Review collected by and hosted on G2.com.

Kipu EMR could improve on offering trainings for new users! I was trained by staff members at both organizations I worked at; however, for a general introduction, I wish Kipu EMR had a standard training session that was offered (note: IF such a training already exists, the organizations I worked at did not alert me of them; therefore, I had to rely on on-site personnel to convey the options, some more detailed than others, that the agency utilized). Review collected by and hosted on G2.com.

Kipu has made it easy for me to see clients' history "at-a-glance" which is helpful when I arrive on site and take notice of newly-admitted clients. I am able to get a quick view of their primary diagnosis/reason for admission/meds in addition to history on their parental/familial support system. The previously mentioned helps me to help them :-) Review collected by and hosted on G2.com.

My only complaints are: need for secondary billing to save time, need for ROI intergrated in the system to save time, option for admins to add and remove clients for providers, and option for admins to be able to download and send records as needed! All of this would save me (as the owner) so much time! Review collected by and hosted on G2.com.

Saves so much time billing primary claims and making sure notes and treatment plans are done timely! Also excellent for bookkeping and tracking revenue! Review collected by and hosted on G2.com.

When you call support, even if you are returning a call from someone you can never get past the operator. Tech support doesnt have direct phone numbers or extensions. It can be frustrating when returning a call and then being told that the person that just tried to reach you would need to call you back. Review collected by and hosted on G2.com.

The option to move to the cloud has been fantastic! Review collected by and hosted on G2.com.

Smart stamping can be frustrating. Anatomic locations aren't always accurate. Review collected by and hosted on G2.com.

Streamlining the MIPS documentation and reporting. It has allowed our staff to document measures in a more efficient way without leaving charts unlocked. Review collected by and hosted on G2.com.

I wish they were still partnered with NextGen EHR. Review collected by and hosted on G2.com.

We had no choice for merchant services. Rectangle Health offered a bridge solution for us when we had no idea what we would do next. Review collected by and hosted on G2.com.

the past 1mth and half they have had so many outages and we end up with not knowing who is coming no knowing what to collect if they have a copay. not knowing next visit it, let alone be able to pull up flow sheet in the gym . everyone is just lost Review collected by and hosted on G2.com.

claims go out and come back fast sometime within 2 week we aleady have a payment Review collected by and hosted on G2.com.

There are still families that are not tech savy or trust having their information entered into a site, no matter how secure we say it is, so sometimes we need to have a mini computer class to help those individuals, but for the most part families like it far better than paper as well! Sometimes doing it on their phone has caused problems though, so that is an area for improvement. Review collected by and hosted on G2.com.

No more wasting paper, or risking confidential information getting out there! Having access to all needed forms digitally is not only easy for us to use, but the parents seem to complete their forms much quicker without chasing down paper! Review collected by and hosted on G2.com.

The help files available are often not up to date. Although they have been working on that with webinars, and other types of training. Review collected by and hosted on G2.com.

The ECP software is always evolving and ECP sends out announcements of what is new and what is improved. There are also training opportunities to familiarize yourself with new Features. One of the things they did was the ability to collect electronic signatures which streamlines our intake process and makes things much easier for our staff to have everything in place. Review collected by and hosted on G2.com.

Patients have difficulty completing any form of registering from the link that they receive via text. Also, duplicate accts are sometimes getting created when pts attempt to do the on-line registration. We have had the majority of on-line registrating shut off. Wish appt reminder calls, texts came from a local number. On insurances, I would like to have the ability to add eff dates and term dates to them so that you knew what was eff on a particular date of service. When we have an issue with the system, response time from help desk is slow. Nursing staff has issues with prescriptions going thru successfully. Physicians need to ability to add/change note, not just a spot at bottom of note that states addendum. When running eligibility on insurances, wish effective date of policy was included. There are forms that we still need to get from pts such as HIPAA , medicare secondary questionnaire because pt's don't have the ability to sign or complete online. Review collected by and hosted on G2.com.

Nothing at the moment. Online registration is a continual problem, however we are just dealing with it. Review collected by and hosted on G2.com.

It has some bugs to work out, it doesn't always load, it's slow, it kicks me out. Review collected by and hosted on G2.com.

The scheduling is awesome and easy to use Review collected by and hosted on G2.com.

The design of the bed inventory is complicated and difficult to manage. I understand that it is the design required by the federal agency, but it is tedious to update the inventory changes. Review collected by and hosted on G2.com.

It stores the data collected from the population being served in a user-friendly manner and Foothold facilitates the completion of customized and other reports required by the funding program. Review collected by and hosted on G2.com.

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. And I am pleased with the final product. Sometimes there are system interruptions, which can be a hassell. But those are very rare. Review collected by and hosted on G2.com.

Treatment plan construction. Scheduling. Organzing case loads. Keeping up to date with required treatment plan reviewing. Client contact. Review collected by and hosted on G2.com.

It is nothing to dislike, only need more practice on how to use Review collected by and hosted on G2.com.

gift cards, customer accounts management, and payment options. Also, rescheduling and paperless concerns forms.No need to worry after all settings are done. Review collected by and hosted on G2.com.

In regard to the integration between Reputation and Epic there is nothing that I dislike. Clean, simple and easy. In regard to Epic in general, often the upgrades change our clinic work flow which is frustrating for staff. The communication about these changes does not always take into account how we use the platform. Review collected by and hosted on G2.com.

One example of how Epic is benefiting our group is Epic work queues. They make our the process of obtaining and tracking information for priorauthorizations simple. Our team has all the information they need in one place rather than having to touch a chart multiple times. This increases efficiency, as well as patient experience. Review collected by and hosted on G2.com.

Sometimes there are frustrating pop-ups that impede the workflow; but tickets have been submitted to address this issue. Sometimes, it is difficult to find ICD codes, but I think that is more a function of ICD and not MMD. Review collected by and hosted on G2.com.

Allowing us EMR access to our data that used to be completely paper charts. Better understanding of the billing process. Transition to Dragon Dictation embedded in MMD has been a huge cost savings for us. Review collected by and hosted on G2.com.