Ems Management Software

This may not be a First-Due issue but when working from a desk top in the office it tends to have a slight lag. (this may be our department's access to the internet of it may have to do with the amount of data we have in the system.) Review collected by and hosted on G2.com.

As it is an all-in-one suite of products we have limited our use of other products which is convenient. Review collected by and hosted on G2.com.

I wish that it was more user friendly when inputting a reoccurring scheudle. I would also like to see Top level admin have more access. For example, we've had a couple cases where a form was accidently deleted and the only way we could get it back was to reach out to Aladtec. They got it back for usm which is fantastic. I just think Top Level Admin should be able to do the same thing for their orginization. Review collected by and hosted on G2.com.

We have gone from so much paper, to storing most everything within Aladtec. This is HUGE and makes it so much easier to find. Review collected by and hosted on G2.com.

While our experience with D4H Incident Management Suite has been overwhelmingly positive, there are a few minor areas that could be improved. That said, it's worth noting that most of the suggestions or changes we've proposed have already been acknowledged by the D4H team and are either in their development workflow or slated for future updates. Their responsiveness to feedback is truly commendable.

For the few features we need immediately, we’ve managed to find effective workarounds, but it would be ideal to have these built into the system natively. The team has been proactive in providing solutions and ensuring that our needs are met while we await the updates.

Overall, these are small considerations in the grand scheme of things, and we appreciate the fact that D4H continually evolves and adapts to user feedback. We’re confident that the platform will continue to improve in the future. Review collected by and hosted on G2.com.

D4H is solving several critical problems for our healthcare system, particularly around incident management and operational coordination. One of the main challenges we faced was streamlining the management of complex incidents in real time, and D4H's suite offers an intuitive platform to coordinate, track, and document everything efficiently. It has greatly improved our ability to manage critical events, allowing us to keep teams aligned, quickly adjust workflows, and ensure that all necessary information is easily accessible.

The platform’s customizability also resolves the issue of rigid software that doesn’t adapt to evolving needs. With D4H, we can make real-time changes to forms, status boards, and workflows, which is a huge benefit in dynamic environments. Additionally, the ease of use for new staff, combined with its alternative uses such as regulatory surveys and safety meetings, means we’re also getting value beyond just incident management. The ability to meet state high reliability organization standards has been a significant advantage as well.

In short, D4H is benefiting us by enhancing our efficiency, improving communication, and ensuring compliance across various operational areas. It’s become an indispensable tool that supports both day-to-day operations and emergency preparedness. Review collected by and hosted on G2.com.

TargetSolutions can basically make better cost models, so customers might make use in better flexible cost models, so they can save cost and would be win-win situation. Also TargetSolutions can make cloud based solutions Review collected by and hosted on G2.com.

TargetSolutions helped us to quickly train the end users in short time by adopting best industry practices, also it was seamless in customising the training as per the requirement and tailor to the need of hour Review collected by and hosted on G2.com.

I find it very frustrating that I am unable to update the map layers on my software independently. Instead, I have to submit the layers to the software providers and wait for them to update the layers. This process has taken several weeks on a couple of occasions. However, in cases of emergency updates, they were able to push the updates through in just a few hours. Review collected by and hosted on G2.com.

We use CAD to process our incoming 9-1-1 calls and dispatch first responders to the issue. Review collected by and hosted on G2.com.

It is costly. This is perhaps one of the most expensive RMS products we use, and the cost never seems to go down. However, it seems like it would be even more expensive if we were to "start over" with another, competing "RMS" service. Review collected by and hosted on G2.com.

Beware of modules. Don't assume anything is included. Review collected by and hosted on G2.com.

It's a huge jump to their latest product, "Enterprise," in both the terms of time and financial resources. While not necessarily required, it seems to be expected. I have been getting suttle hints from representitives that the current product will not be supported for much longer. Review collected by and hosted on G2.com.

It is at times not very user friendly at all. I have to make numerous calls to them to get tech support on items that I would normally be easy on other programs. Review collected by and hosted on G2.com.

Be ready to call them on numerous occasions for tech support. I will say that there is many times when I call they have to create a new query or report that they have not had and that takes some time. Covid 19 seems to have been a challenge for them with getting back to people on their requests. I do feel that the staff is very helpful and nice though. Review collected by and hosted on G2.com.

Keeping track of inventory, payroll, daily log of items, trainings, and other department related items. Review collected by and hosted on G2.com.

Program group rides from the same geographic area and location appear to fail when the system detects that there are other qualified drivers in the area. Some of the processes take multiple steps/clicks where, if configured differently, they could be done on a single page. I don't really have any major issues that I can say we don't like about the software, I feel like it's a great tool that keeps evolving. Review collected by and hosted on G2.com.

Mapping capabilities allow trips and drivers to be monitored and tracked. It allows producing various reports in compliance with contractual obligations and internal evaluations on the performance of drivers on time. Copies of client age verification forms can be saved in the software, eliminating the need to search through filing cabinets. This tool eliminates a lot of time and effort to manually produce the necessary data, plus it has significantly increased our productivity and we see a steady reduction in driver payroll hours. Review collected by and hosted on G2.com.