Issue Tracking Software

While Monday.com excels in task and workflow management, it falls short when it comes to financial management. For teams that need to track project budgets, expenses, and financial performance, Monday.com’s capabilities can be somewhat limited. However, there are workarounds, like creating custom columns for cost tracking or integrating with third-party accounting tools. Review collected by and hosted on G2.com.

One of the biggest problems Monday.com solves is the fragmentation of communication. Previously, we relied on a mix of emails, chat apps, and meetings to stay connected, which often led to important information getting lost or overlooked. With Monday.com, all project-related communication happens in one place, directly within the tasks and boards. This centralization ensures that everyone is on the same page, reduces miscommunication, and allows team members to see the full context of any task.

Our workflows also used to be disjointed, with different teams using their own tools and methods, making it hard to align efforts. Monday.com allows us to create custom workflows that match our specific processes, regardless of the project’s complexity. Automations handle repetitive tasks like status updates and notifications, saving time and reducing manual errors. This consistency across the organization has made our processes much more efficient. Review collected by and hosted on G2.com.

Aufgrund der vielen Funktionen und Anpassungsmöglichkeiten kann ClickUp für mich manchmal überwältigend sein. Es braucht etwas Zeit, um sich mit all den Tools und Einstellungen vertraut zu machen, was zu einer steilen Lernkurve führen kann. Review collected by and hosted on G2.com.

Ich nutze ClickUp jetzt seit einiger Zeit und bin von den vielseitigen Anpassungsoptionen wirklich begeistert. Die Möglichkeit, Ansichten wie Listen, Gantt-Diagramme oder Kanban-Boards individuell zu gestalten, macht es einfach, meine Projekte genau so zu organisieren, wie ich es brauche. Besonders hilfreich finde ich die Option, Filter und Dashboards anzupassen, um einen klaren Überblick über alle Aufgaben zu behalten.

Ein weiteres großes Plus ist die Funktion, Teammitglieder und Gäste in den Workspace einzuladen. Diese Flexibilität erleichtert die Zusammenarbeit enorm, besonders bei externen Projekten, wo ich nur die notwendigen Informationen für jeden Benutzer freigeben kann. So behält jeder den Überblick, ohne mit zu vielen Details überladen zu werden.

Zusätzlich gefällt mir die Automatisierungsfunktion, die mir ermöglicht, wiederkehrende Aufgaben effizienter zu managen, was mir viel Zeit spart. Insgesamt bietet ClickUp eine beeindruckende Kombination aus Flexibilität und Benutzerfreundlichkeit – absolut empfehlenswert für jedes Team! Review collected by and hosted on G2.com.

While I like many of the features like the retractable left side menu and Kanban board, I may find the per-user customization a bit limited for my taste.

I also think the 'my profile' options could use more features to create more usability, but that being said, I think Notion is great and teams prefer it for its simplicity and ease of adoption. Review collected by and hosted on G2.com.

With Notion we can keep track of the developments and applications we create at the Institution. We can also make progress reports and keep the entire work team in communication. Review collected by and hosted on G2.com.

The mobile app sucks. It's basically unusable and Smartsheet doesn't allow you to choose to use the mobile Chrome or Safari browser instead of the app. There is so much feature limitation on the mobile app. I honesly can't think of a system that is as awesome as Smartsheet that has a mobile app that is as limited and as terrible as it is. Review collected by and hosted on G2.com.

It would be easier to say what we don't use it more. We don't use it for ToDo lists or for messaging. We use Todoist and Slack for those. Otherwise, we literally use Smartsheet for our business.

Vendor Bill Approval

Client Invoice Approval

Timesheets

Project Budgets

Project Timelines

Trade Quote Management

The list goes on... Review collected by and hosted on G2.com.

A possible disadvantage of LogRocket is that the free package, though generous, could prove restrictive as your application grows, as 1,000 sessions may fall short for bigger user populations. Furthermore, if you require additional sessions, the expenses for paid plans can accumulate rapidly. Another small problem is that, depending on how complex the app is, LogRocket may affect performance by adding overhead, especially when capturing extensive user data. Certain users also note that it can be time-consuming to navigate through the recorded sessions to locate specific events in some instances. Review collected by and hosted on G2.com.

LogRocket assists us in comprehending user processes and their app navigation. By replaying the sessions of users when they face problems, we can accurately identify the exact location of the issue, leading to a more efficient troubleshooting and resolution process. The platform's dashboard is well-organized and user-friendly, making session tracking and analysis simple and intuitive. It also offers information on performance constraints, user engagements, and network errors, providing a holistic view of the user's experience. In general, LogRocket is a fantastic tool that I enthusiastically suggest to anyone in the software industry. Review collected by and hosted on G2.com.

Only negative feedback of Jira is that sometimes it takes a while to reflect certain details of your work, apart from that everything is awesome. Review collected by and hosted on G2.com.

Being in a software company, our every activity is tracked down by JIRA only, every single detail of our work is been tracked in Jira , be it time track, bug track, managing product etc.Suppose a task is given to me, I allocate the points of that task, fill the due date bug caused and other details in my day to day work Review collected by and hosted on G2.com.

At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks! Review collected by and hosted on G2.com.

Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera! Review collected by and hosted on G2.com.

I couldn't set more than one task responsible; when I try to assignee another person, the task is duplicated, and I didn't want this behavior. Another view I would like to see is a dropdown menu of Portfolios. Today we have only Projects, Teams and Starred. I can favorite my portfolios, but a dropdown menu dedicated to the portfolios would make thinks more organized for me. Review collected by and hosted on G2.com.

The main problem I had that Asana solved is the quantity of users that I can have. I need to share tasks and have the interation of my clients, and Asana fits perfect for that. Review collected by and hosted on G2.com.

Some users may find the initial setup process a bit complex, especially when configuring automation and integrations.

While the knowledge base is useful, it could benefit from enhanced search functionality to help users find information more easily. Review collected by and hosted on G2.com.

Zoho Desk is a powerful help desk solution that caters well to businesses looking to improve their customer support operations. With its extensive feature set, ease of use, and strong performance, it stands out as a solid choice for companies aiming to enhance their service delivery and customer experience. Whether you’re a small business or a larger enterprise, Zoho Desk offers the tools necessary to manage customer inquiries effectively and efficiently. Review collected by and hosted on G2.com.

The reporting features are not well developed. There are a lot of basic reports that we use to run from our previous help desk system that we are unable to do within FreshService. E.g. report against a contract number to see the associated/linked assets. In some ways, the reporting is overcomplicated.

Most of our reports required from management are needed in list/table view and are required to be exported in excel format rather than in the view of widgets and charts. Review collected by and hosted on G2.com.

Asset discovery/management. By using the Discovery Probe we can now ensure we haven't missed any devices when manually importing them into FreshService. The data captured by the discovery probe such as the last logged in user is also extremely useful when coming up to End Of Lease so that we can view where the device is for easy replacement. Review collected by and hosted on G2.com.

I'm not sure - it's very easy to use. It's similar to a massive post-it note board that I can move around quickly and easily. I don't know what I don't like. Review collected by and hosted on G2.com.

#1 - it's starting to be a bit of a lead / follow-up board. We receive leads on people, subjects, businesses - we put them all into Trello. This is our primary list location for all future story tellers.

#2 - it is our action board, what we need to do on any given week. The other teammembers report their status here.

#3 - we are going to make it our social media calendar and also in theory, our podcast calendar. We are working out the logistics of that now. Review collected by and hosted on G2.com.

There are few limits where the data will be more and will end up in confusing and losing of data Review collected by and hosted on G2.com.

Autotask Professional Services Automation (PSA) helps in updating day to day data, docs, time logging, status of each and every ticket so that it will be useful for manager to track their employee. There was problem in our old system where checking everyone status and how many hours they have logged in and timeoff were not required approval but in autotask professional services Automation, Manager can get all the info and every week there is a option to submit the requests and manager has to approve it then only their time sheets will be prepared, this is major change which we bought to our organisation . Review collected by and hosted on G2.com.

From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently. Review collected by and hosted on G2.com.

Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes. Review collected by and hosted on G2.com.

The features and set up can be a bit manul at times which makes onboarding this tool move slower than I would like. I wish some of the features were more intuitive and more UI focused. Customer facing interfacing is lacking in easy of use and can create bottlenecks. Support team is overseas and creates a less than seamless experience in terms of trying to resolve issues quickly. Our renewal experience felt rushed and we had very little engagement from our CSM leading up to it. Review collected by and hosted on G2.com.

It helps keep internal processes and procedures clean and bullet proof. The customer facing URL gives customers a chance to particpate in the project roll out. The Forms feature makes it easy to gather and collect data. The files feature allows you to easily store documentation for each project which helps replace Google forms and Drive. Review collected by and hosted on G2.com.

I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh.

this issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board.

Not a big issue, its easy to get used to after a few times with the F5 key (your new best friend)

I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. Review collected by and hosted on G2.com.

Answering concerns and fixing issued on the back end without having our company employees walk over to our offices and pile up 10 at a time for minor concerns. Review collected by and hosted on G2.com.

There are no major downsides to the system. If we're being picky, the design could be more sophisticated. Additionally, there is currently no way for us to access the deliverability information of our tickets, such as extracting the logs. Also, whenever a new contact is created, they are automatically emailed to create a Freshdesk account, which we do not necessarily want to happen every time. However, we have learned to work around these issues, and so far, I see more positives than negatives. Review collected by and hosted on G2.com.

Freshdesk is the primary tool we use for customer service at IPXO, particularly for handling a significant portion of our tech support communications. It enhances our team's efficiency by automating routine tasks, enabling the use of predefined responses, and providing valuable insights through data analysis. The platform also helps us track our performance on a daily basis, ensuring consistent improvement in our customer service operations. Review collected by and hosted on G2.com.

There are two minor features we currently miss in Bordio: the ability to export timesheets and a clock timer for tasks. We've provided feedback on these, and we understand they'll be included in upcoming updates. These small drawbacks don't significantly impact our overall positive experience with the product. Review collected by and hosted on G2.com.

We are a small team, and before we started using a task management system, we used WhatsApp to assign tasks to each other. However, as our team grew, it turned into complete chaos. We were overwhelmed with an enormous number of chats, information got lost, and it was difficult to track who didn't complete a task when needed.

Our work efficiency increased, team communication sped up, and Bordio's clear interface made it easy to plan sprints. Most importantly, we can now always check the work history.

We are still in the process of improving our workflows, but it is clear that Bordio will help us achieve the level of management we are aiming for. In terms of numbers: our turnover increased by 40% last year. Of course, this is the result of comprehensive work, but Bordio is one of the main innovations for us and likely has had a significant impact on this result. Review collected by and hosted on G2.com.

It has been extremely good, no fault on the platform. Review collected by and hosted on G2.com.

Managing multiple projects simultaneously can lead to a lack of visibility and difficulties in tracking progress, leading to missed deadlines and misaligned priorities.

WorkOttter enhance visibility, making it easier to monitor progress, adjust timelines, and ensure projects stay on track. Review collected by and hosted on G2.com.

You need to be flexible with the Organisation wide change to optimise the performence out of the platform Review collected by and hosted on G2.com.

Easily track KPIs SLA.

Manage offerings and gives users a all in one place to raise incident,request and service desks Review collected by and hosted on G2.com.

I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity. Review collected by and hosted on G2.com.

Keeping all data in one place, so that people across different hubs have the same access to data to create a good experience for the customer. Previously these systems would sit seperate form one another and need connectors in order to share information. Therefore, having this is one place is helping the customer service teams be more productive and efficient, whilst also not requiring lots of connectors to keep the data in one place. Review collected by and hosted on G2.com.