It Call Logging Software

The properties captured is limited to only a few fields. For example, you can't capture two phone numbers in one scan. You can however manually enter other data after; right from your phone in the same app. Review collected by and hosted on G2.com.

This makes it easy to capture business cards on the go and removes the need to save all those cards when you are networking. Review collected by and hosted on G2.com.

At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks! Review collected by and hosted on G2.com.

Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera! Review collected by and hosted on G2.com.

Needs a better power dialer and a better reporting for organizing data on leads when it comes to dials and conversations for specific leads Review collected by and hosted on G2.com.

They are building out a better system for organizing leads to better suite my company's needs and also helping me be more organized with delegating certain leads to certain sales reps as my team expands Review collected by and hosted on G2.com.

The reporting features are not well developed. There are a lot of basic reports that we use to run from our previous help desk system that we are unable to do within FreshService. E.g. report against a contract number to see the associated/linked assets. In some ways, the reporting is overcomplicated.

Most of our reports required from management are needed in list/table view and are required to be exported in excel format rather than in the view of widgets and charts. Review collected by and hosted on G2.com.

Asset discovery/management. By using the Discovery Probe we can now ensure we haven't missed any devices when manually importing them into FreshService. The data captured by the discovery probe such as the last logged in user is also extremely useful when coming up to End Of Lease so that we can view where the device is for easy replacement. Review collected by and hosted on G2.com.

Call rail uses AI to summarize the calls and gives a general answer. It states that there is a mistake and then it will tell you that it happened more times. AI is very new and I have learned that the more specific you make you question is the best way to find out the data you want/need to know. Review collected by and hosted on G2.com.

Knowing what is marketing best and improving our customer service with feedback from the calls. Review collected by and hosted on G2.com.

There are few limits where the data will be more and will end up in confusing and losing of data Review collected by and hosted on G2.com.

Autotask Professional Services Automation (PSA) helps in updating day to day data, docs, time logging, status of each and every ticket so that it will be useful for manager to track their employee. There was problem in our old system where checking everyone status and how many hours they have logged in and timeoff were not required approval but in autotask professional services Automation, Manager can get all the info and every week there is a option to submit the requests and manager has to approve it then only their time sheets will be prepared, this is major change which we bought to our organisation . Review collected by and hosted on G2.com.

It’s not very intuitive, especially in the beginning. The setup process was overwhelming, and we had to go through extensive training as a team, which was tiring. Import and export options are also hard to find, and I wish you could link more than one mailbox without upgrading to the highest plan. Review collected by and hosted on G2.com.

Salesloft keeps cold calling, email tracking, and scheduling organized. The automatic calendar updates after prospects reschedule make things much easier to manage. It’s a powerful tool for outreach and helps keep everything in sync across our sales process. Review collected by and hosted on G2.com.

I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh.

this issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board.

Not a big issue, its easy to get used to after a few times with the F5 key (your new best friend)

I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. Review collected by and hosted on G2.com.

Answering concerns and fixing issued on the back end without having our company employees walk over to our offices and pile up 10 at a time for minor concerns. Review collected by and hosted on G2.com.

It has been difficult to talk to service on the phone. Everything gets handles through email. Sometimes the written word gets misinterpreted and I think this may have led to our delay in fully implementing Openphone in our business structure. Review collected by and hosted on G2.com.

Our clients are constantly asking to text us. Some people in our office have accomodated them by providing their personal cell phone numbers. As a business owner, this makes me uncomfortable. I want them to be able to enjoy their time away from the office and not every client is reasonable and understands this. Open phone will give us the option to set business hours so our emplayees will only have to work when they are supposed to work. Review collected by and hosted on G2.com.

While WhatConverts can initially present a learning curve, especially for those new to code integration, its user-friendly interface and comprehensive onboarding process make it accessible to businesses of all sizes. Overall, while there may be a brief learning curve, WhatConverts' value and ease of use make it a worthwhile investment for businesses seeking to optimize their marketing efforts. Review collected by and hosted on G2.com.

WhatConverts' exceptional attribution and lifetime value tracking capabilities have significantly enhanced my ability to: target audiences more effectively, optimize ad spend on platforms, beter leverage machine learning. Overall, WhatConverts has been instrumental in optimizing my marketing efforts and driving better results. Review collected by and hosted on G2.com.

You need to be flexible with the Organisation wide change to optimise the performence out of the platform Review collected by and hosted on G2.com.

Easily track KPIs SLA.

Manage offerings and gives users a all in one place to raise incident,request and service desks Review collected by and hosted on G2.com.

Sometimes their new product features roll out with less maturity than I'd like. Very cool ideas, but buggy at first. Bugs are resolved quickly however. Review collected by and hosted on G2.com.

I can dial more. I can dial faster. I can connect with more people. Have more chances to book meetings and overperform. Review collected by and hosted on G2.com.

Customer support is okay, but I wish it was better, you always talk to someone else so if there is ever an issue it could be troublesome to fix, but fortunately most of the features usually work fine, but when there are more complex set ups like with the hub spot integrations and different admin accounts and super admin accounts, it makes it harder to fix when you talk to many different people Review collected by and hosted on G2.com.

Its helping us send and receive messages from certain user groups in certain conditions inside a simple package for the end user Review collected by and hosted on G2.com.

We hardly find issue,as soon as the complaint is raised the issue is been resolved with few minutes. Till now your service is not disappointed us or made us to dislike your services. ( and it's common sometimes company face issue and that's totally ok..) the best comes when,how long you take to resolve that. Till today you have kept our trust on up. Review collected by and hosted on G2.com.

Ozobetel pays a great role between customer and the company. It helps connecting calls from customers to the company. And we haven't received any complaints from the customers regarding the landing of the calls. The service is smooth and good. Really looking forward to continue the service with ozonetel. Review collected by and hosted on G2.com.

There is not much that I dislike. The only fallback I had was that it is a very technical service, so it's easy to get lost in the dashboard when you first sign up. However, they have a ton of tutorial videos to walk you through everything. Once I took the time to learn how to use it and had a few Zoom calls with Nate, everything has been great. So again, not much to complain about. Review collected by and hosted on G2.com.

Cutting the costs and amplifing our productions by a ton! Review collected by and hosted on G2.com.

To be honest, I have not yet experienced any bad experiences with this company. Overall I have been very pleased with their technological platform and call-forwarding features. I really enjoy their seamless app on iphone. Its ease of integration is perfect! Review collected by and hosted on G2.com.

800.com is providing flexibility, convenience and overall good service to my company. I enjoy setting up the call waiting and music features on my account. The management of the account is also very simple to use. Plus, The user friendly interface is simple and straight forward. I enjoy the background music. Review collected by and hosted on G2.com.

FlashRev has all the points covered and nothing to dislike. Review collected by and hosted on G2.com.

Flashinfo helps me to manage my team in a much better way than before. I can listen into calls. I am able to get a AI generated insight into what happened in the call and also get recommendations as to next step. Also, I can listen into calls live. I am able get insights into the number of calls that have been made with the dialer. I am also able to look at the omnichannel progress of each rep. The team is happy with the leads that are being generated now. The automation is helping them to do more and have more time to work on other tasks. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

Hard to say, we are currently using the On-Prem version, but are moving to the Cloud version soon. I look forward to the improved UI and reporting features. Review collected by and hosted on G2.com.

Today, SysAid is allowing us to track our inbound requests for service from our company's employees. Tomorrow, SysAid will help us drive those same individuals into more robust AI platforms that allow for a larger self-service footprint. Review collected by and hosted on G2.com.