It Operations Software

There were a few growing pains early on, but the Ninja team has stepped up and owned the problems every time. Things are considerably smoother these days. Everybody has trouble from time to time, but how they are handled reveals the character of a company. I'm glad to partner with Ninja. Review collected by and hosted on G2.com.

My clients are much better organized. I can pop in and fix an issue or assist a user from wherever I happen to be. Many problems are handled before the client knows there is trouble. I keep my clients happier, and the relationship is better with the excellent management tools Ninja provides. Review collected by and hosted on G2.com.

At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks! Review collected by and hosted on G2.com.

Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera! Review collected by and hosted on G2.com.

One downside of VMware vSphere is its high licensing and support costs, which can be prohibitive for smaller organizations. The complexity of initial setup and configuration can also be challenging for teams without specialized expertise. Additionally, while vSphere is feature-rich, some functionalities are only available in higher-tier licenses, limiting flexibility for those on a budget. Frequent updates and patches, while necessary for security, can sometimes introduce compatibility issues or require significant downtime for upgrades. Review collected by and hosted on G2.com.

Saving on energy, server space, server hardware cost Review collected by and hosted on G2.com.

Learning Curve: For users unfamiliar with Google Cloud Platform, there can be a steep learning curve associated with understanding and leveraging all the features effectively. Review collected by and hosted on G2.com.

Security and Compliance: Ensuring robust security and compliance with regulatory requirements can be difficult. GCE offers built-in security features, such as Identity and Access Management (IAM) and Virtual Private Cloud (VPC) firewalls, which enhance data protection and help maintain compliance.

By offering flexible pricing models like sustained use discounts and preemptible VMs, GCE helps manage costs more effectively, making it possible to achieve high performance at a lower price point. Review collected by and hosted on G2.com.

The reporting features are not well developed. There are a lot of basic reports that we use to run from our previous help desk system that we are unable to do within FreshService. E.g. report against a contract number to see the associated/linked assets. In some ways, the reporting is overcomplicated.

Most of our reports required from management are needed in list/table view and are required to be exported in excel format rather than in the view of widgets and charts. Review collected by and hosted on G2.com.

Asset discovery/management. By using the Discovery Probe we can now ensure we haven't missed any devices when manually importing them into FreshService. The data captured by the discovery probe such as the last logged in user is also extremely useful when coming up to End Of Lease so that we can view where the device is for easy replacement. Review collected by and hosted on G2.com.

Really the only downsides I've found in working with the Scale platform is it is limited in it's ability to connect to external storage sources (like mounting in iSCSI target to import VMs) and the lack of a fully featured virtual networking module. These are features that aren't needed 95% of the time, and there are other ways to accomplish just about everything. Review collected by and hosted on G2.com.

Scale has solved our need for a virtualization platform that is (a) simple to manage, (b) can easily grow and expand as our needs change and (c) provide options for offsite replication. As an alternative to the hypervisor host + SAN architecture we used in the past, it's reduced our infrastructure expenses significantly over 5 years. Review collected by and hosted on G2.com.

There are few limits where the data will be more and will end up in confusing and losing of data Review collected by and hosted on G2.com.

Autotask Professional Services Automation (PSA) helps in updating day to day data, docs, time logging, status of each and every ticket so that it will be useful for manager to track their employee. There was problem in our old system where checking everyone status and how many hours they have logged in and timeoff were not required approval but in autotask professional services Automation, Manager can get all the info and every week there is a option to submit the requests and manager has to approve it then only their time sheets will be prepared, this is major change which we bought to our organisation . Review collected by and hosted on G2.com.

I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh.

this issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board.

Not a big issue, its easy to get used to after a few times with the F5 key (your new best friend)

I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. Review collected by and hosted on G2.com.

Answering concerns and fixing issued on the back end without having our company employees walk over to our offices and pile up 10 at a time for minor concerns. Review collected by and hosted on G2.com.

Im not sure I have any dislikes, you also get a mobile version for when you are away form a computer. Review collected by and hosted on G2.com.

First off the patch managemet feature is much better then all the other programs I have used in the past and I have been in IT management for over 30 years.

Its reporting is also very helpful as I cycle pcs to keep them in warranty and its easy with Endpoint Central. Review collected by and hosted on G2.com.

You need to be flexible with the Organisation wide change to optimise the performence out of the platform Review collected by and hosted on G2.com.

Easily track KPIs SLA.

Manage offerings and gives users a all in one place to raise incident,request and service desks Review collected by and hosted on G2.com.

RHEL is mostly reliable for the CLI users just like other linux base OS. For the GUI users, its not that simple to use as Windows its not that user friendly interface. Review collected by and hosted on G2.com.

As explained, this OS does not required high hardware resources as other GUI based OS. If you prefer GUI-less OS you can either install that as well, it`s simple and very fast to handle. the main thing, you can customized what you need and what you do not need, you can remove all the unwanted packages and keep whats only required. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

Hard to say, we are currently using the On-Prem version, but are moving to the Cloud version soon. I look forward to the improved UI and reporting features. Review collected by and hosted on G2.com.

Today, SysAid is allowing us to track our inbound requests for service from our company's employees. Tomorrow, SysAid will help us drive those same individuals into more robust AI platforms that allow for a larger self-service footprint. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

I am not super happy with Flex. I try to use it but end up reverting to the classic format especially when things get busy. Review collected by and hosted on G2.com.

When I started in my present position there was no helpdesk system. As I am an IT staff of one it was difficult managing helpdesk tickets as well as fixing issues. Vivantio took this load of my shoulders by proving a central location for users to automatically submit tickets , store them and provide me a summary and updates so I can begin working on thrm. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

There are no downsides to mention. We've shared multiple feedbacks & suggestions, and each time we've received a prompt response. We're hoping we'll continue to see the same level of responsiveness moving forward. Review collected by and hosted on G2.com.

Both our technical and support teams are using Clear Feed, and it has made a significant difference. Initially, tracking issues in Slack was challenging, especially since resolving them required the involvement of multiple teams. It was difficult to monitor status, response times, RCA, and incident details. Now, with Clear Feedback, updating and tracking these details has become much easier. All stakeholders can easily follow the progress and take action on specific issue IDs. Review collected by and hosted on G2.com.

Como es muy configurable hay que tener en cuenta que se modifica y en donde se modifica para que se pueda restablecer o trazar los cambios. Review collected by and hosted on G2.com.

Seguimiento y centralización de tickets Review collected by and hosted on G2.com.

The downside of AWS system manager is it doesn't support third-party extensions.

The Parameter store feature needs improvements so that it becomes easy to execute. Review collected by and hosted on G2.com.

One-stop solution for configuring management for Hybrid cloud systems.

Reduces the cost of operations while ensuring high security and compliance standards.

Automation of management tasks becomes easy by using AWS system manager. Review collected by and hosted on G2.com.

Nerdio Manager is expensive! The licensing cost should be recovered by the scaling model savings, but it does eat into the savings tremendously.

We regularly run into errors with the 'User cost attribution' report. Redeploying Nerdio resolves the issue, but repeatedly doing this is aggravating. Lastly, Nerdio "power off and set as image" will fail on the sysprep stage if there are errors--Nerdio does not check for these possible issues including having antivirus installed on the image VM.

Is Nerdio too pricey for your institution? Talk to the sales reps. They may be able to work with you. Review collected by and hosted on G2.com.

- Makes managing Microsoft Azure Virtual Desktop (AVD) easier than using native Microsoft tools.

- Scaling models within Nerdio are superior (in our humble opinion) than native Microsoft scaling models.

- Image building is faster with software deployment scripts and one-click "Set as image" option from running VM.

- Faster resolution when there are host or image issues.

- Cost modeling to assist with assigning usage costs to departments. Review collected by and hosted on G2.com.