Messenger Software

nothing to dislike, I found it most convenient for instant meetings, specifically the shortcut url for creating instant meetings i.e. meet.new Review collected by and hosted on G2.com.

Google meet is one of the first platform come to our use when after covid used for video conferencing in office and till now its in use for meetings, wonderful platform, very easy to use, already using gsuit tools for business and started using this.

best and mose easy to use among all related platform available in market. the best thing is major employee works from field and less educated , they are andorid user, so for that it is best, they dont have to setup anything else, they can easily join from there android device, without hustel. we tried some other tools as well for some short time, but that created lot of difficuties specifically for the field team who are not able to set up on new platforms and facing lot of issues. Review collected by and hosted on G2.com.

Sometimes, you are not able to see recurring meetings on the desktop, or if they are on the desktop version, they are not on the online version. Also, sometimes, we don't get sound recorded even though it says "recording in progress."

I would like a system that moves our camera system when someone is speaking to automatically show the speaker instead of having one of our team members do this manually. Review collected by and hosted on G2.com.

Our county is very spread out demographically. This allows us to feel like we are all in one room, instead of wasting almost 2 hours of travel time to get to and from different areas for meetings. It also allows us the ability to stream our public meetings so that our community members are able to watch live governmental meetings, or if they are not able to attend in person, they can then watch the recording that we've downloaded from Zoom and upload to our YouTube site. Review collected by and hosted on G2.com.

I work with my vendors and they have a different ID, and gave me their ID and i have my office ID, I can seamlessly switch between profiles BUT when i am on a meeting in one profile it does not show in my other profile as "On call" so people dail me directly, we should be able to show same atatus across profiles when logged on Same system

Currently as per my organinzations settings or subscription we are not able to call people on their mobile (call cell number) directly from teams, but i guess this is a feature we need to subscribe or enable Review collected by and hosted on G2.com.

Transcript is a ready reference for my Meeting notes

video recording serves as a proof in case i get demonstrations of the work done, so no need of additional documentation of proof of work

these are the 2 greatest advangages over my previous messagins system that i rely very much on day to day Review collected by and hosted on G2.com.

things i dislike about webex is that for a new user its hard to understand as a beginner it will take quite a time to learn hoe to use it and implement it , even sometimes it shows lags and performs poor which creates frustations like in using whiteboard its not fully efficient ,and another thing is the cost which is quite high then other similar products in the market, Review collected by and hosted on G2.com.

the webex suit is solving the problem of good virtual remote communication and meeting by providing good high-quality video conferencing solution with many different tools like whitboard screen sharing and also providing meeting like interface ,it allow me to conduct virtual meetings efficiently and which gives me ease of arranging meetings from my comfort,this saves my time enhances my productivity and makes it easier to connect to anyone from anywhere so the problem of arranging meetings remotely and efficiently is greatly solved by webex suit Review collected by and hosted on G2.com.

From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently. Review collected by and hosted on G2.com.

Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes. Review collected by and hosted on G2.com.

I have been using Skype for about 2 years now and, luckily did not encounter any issue that makes me dislike the platform. Review collected by and hosted on G2.com.

Earlier connecting with cooleagues was difficult but now with SKYPE everything is easy and sorted. We use SKYPE for our communications, meeting with remote employees and sending documents over the platform. Plus, it is easy to connect with other colleagues and even connecting with new ones that I have never connected is also easy. Review collected by and hosted on G2.com.

Limitations with having to sync to Salesforce first (instead of HubSpot) which creates some difficulty with order of operations, scoring, etc. since all of our other leads go through HubSpot first, then Salesforce. Review collected by and hosted on G2.com.

Qualified enables scheduling a meeting with sales super easy (for everyone involved - both our sales team and the prospect/visitor), making it a win-win experience overall. It also helps nurture folks who are on our site by offering them relevant content, even if they're not ready to book a meeting with sales yet. Review collected by and hosted on G2.com.

Some users may find the initial setup process a bit complex, especially when configuring automation and integrations.

While the knowledge base is useful, it could benefit from enhanced search functionality to help users find information more easily. Review collected by and hosted on G2.com.

Zoho Desk is a powerful help desk solution that caters well to businesses looking to improve their customer support operations. With its extensive feature set, ease of use, and strong performance, it stands out as a solid choice for companies aiming to enhance their service delivery and customer experience. Whether you’re a small business or a larger enterprise, Zoho Desk offers the tools necessary to manage customer inquiries effectively and efficiently. Review collected by and hosted on G2.com.

There are alot of customizations that you can make from a notification standpoint which is great. However, I wish Slack had a section within the platform that easily showed the user how they can edit and customize their notification settings for a better experience. Review collected by and hosted on G2.com.

The main problem that Slack solves for me is having the ability to have instant access to my colleages in a remote setting. It has really helped me streamline my communication and get quick responses so that I can move my projects forward effectivley. Review collected by and hosted on G2.com.

Sometimes a conversation gets lost (to us) when using the app. Maybe it's a case of using and discovering it more how to find things. Review collected by and hosted on G2.com.

Offering a good working live chat function on our website / webshop. Review collected by and hosted on G2.com.

One small area for improvement is the search functionality. Occasionally, the results are a bit confusing, as the chats are not always sorted properly by date, which can make finding the correct conversation harder. It would be great to see this refined in future updates. Aside from that, I’m very satisfied with the service and highly recommend it! Review collected by and hosted on G2.com.

Intercom is solving the challenge of daily communication with customers, allowing me to efficiently manage multiple conversations at once.

With its user-friendly interface and reliable features, I can easily provide customer support, track conversations, and respond promptly.

This tool helps me stay organized and productive, enabling me to do my job effectively and maintain smooth communication with our clients. Review collected by and hosted on G2.com.

Google Drive can feel messy at times, especially when there are many shared files. Also, it’s harder to use offline if I don't have a good internet connection. And the upload and download speeds can be slow, especially with larger files Review collected by and hosted on G2.com.

Google Workspace solves several problems for me as a student. It allows me to easily collaborate with classmates on group projects using Google Docs, Sheets, and Slides, all in real-time. The integration of Gmail and Google Calendar helps me stay organized and on top of deadlines. I can access my files from any device, which is super helpful when I need to work from different places. Overall, it streamlines my academic tasks and keeps everything in one place, making my work more efficient. Review collected by and hosted on G2.com.

I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity. Review collected by and hosted on G2.com.

Keeping all data in one place, so that people across different hubs have the same access to data to create a good experience for the customer. Previously these systems would sit seperate form one another and need connectors in order to share information. Therefore, having this is one place is helping the customer service teams be more productive and efficient, whilst also not requiring lots of connectors to keep the data in one place. Review collected by and hosted on G2.com.

Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control over. Again, I don't dislike anything. We have received almost 100 reviews with 12 properties the past couple weeks in Virginia. Review collected by and hosted on G2.com.

Ask good questions. Have good emails of your customer data base. Pick someone to manage it and be the point of contact. Also follow up. You may get some interesting or bad responses. Follow up with your customers. Don't be afraid. Review collected by and hosted on G2.com.

Better insight into our daily customer service.

helps with SEO. I don't foresee any problems. I like the text message and email feature. It has helped me connect with customers, and managers. We are super impressed. Easy to train new managers. Review collected by and hosted on G2.com.

I don't know if it's just our business in specific having issues but I have not been able to add new templates by myself that I can use. I have to wait for my manager to make one for us all to use but I would really like to be able to make my own templates to add some more uniqueness to my text! Review collected by and hosted on G2.com.

I'm able to connect and reach my customers without having to give them my personal phone number keeping me safe from data leaks and such! Review collected by and hosted on G2.com.

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

My only thing with Tidio is every now and then I will get logged out of the Tidio app on my phone. I don't know if it happens when it updates or what but that's my only issue and it might be on my end. Review collected by and hosted on G2.com.

Being able to talk to prospective clients in real-time while they are in a position to buy was a huge problem with Tidio solved for me. Whether I'm at my PC or on my phone, I can get prospective clients over the line to click the buy button. Review collected by and hosted on G2.com.

I don't think the dislike is attributable to Gladly. I was used to dealing with tickets and creating them with other CRMs and it took a few hours to get adjusted that I didn't have to do that anymore with Gladly! Review collected by and hosted on G2.com.

The main two challenges that Gladly has solved are longer response time to handle our customers' inquiries in all communication channels, email, chat, SMS, socials, and phone. The other problem that is solved is no more dealing with going back and forth between tabs or windows which gives our agents the confidence and assurance their interactions with customers will get resolved promptly thus increasing our CSAT and NPS scores! Review collected by and hosted on G2.com.

I have used Drift for 4 years and don't have a complaint! Review collected by and hosted on G2.com.

As a Bussiness Development Represntative Drift is beneficial when it comes to prospecting. It allows us to view hot acounts that are browsing our products. It also helps us with inbound leads when companies use the chatbot to conversate with us and book a meeting asking for more detailed information! Review collected by and hosted on G2.com.

Too many times, the person has a difficult time signing in. It is not intuitive on the other end. Review collected by and hosted on G2.com.

Easy tool to use. Customers are willing to use it and are often glad we have it to offer. Review collected by and hosted on G2.com.

Demo our product to prospects or educating customers on how to use our products or doing support to see what is wrong between the user and the application. Review collected by and hosted on G2.com.