Remote Support Software

Limitations with having to sync to Salesforce first (instead of HubSpot) which creates some difficulty with order of operations, scoring, etc. since all of our other leads go through HubSpot first, then Salesforce. Review collected by and hosted on G2.com.

Qualified enables scheduling a meeting with sales super easy (for everyone involved - both our sales team and the prospect/visitor), making it a win-win experience overall. It also helps nurture folks who are on our site by offering them relevant content, even if they're not ready to book a meeting with sales yet. Review collected by and hosted on G2.com.

Sometimes a conversation gets lost (to us) when using the app. Maybe it's a case of using and discovering it more how to find things. Review collected by and hosted on G2.com.

Offering a good working live chat function on our website / webshop. Review collected by and hosted on G2.com.

From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently. Review collected by and hosted on G2.com.

Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes. Review collected by and hosted on G2.com.

Some users may find the initial setup process a bit complex, especially when configuring automation and integrations.

While the knowledge base is useful, it could benefit from enhanced search functionality to help users find information more easily. Review collected by and hosted on G2.com.

Zoho Desk is a powerful help desk solution that caters well to businesses looking to improve their customer support operations. With its extensive feature set, ease of use, and strong performance, it stands out as a solid choice for companies aiming to enhance their service delivery and customer experience. Whether you’re a small business or a larger enterprise, Zoho Desk offers the tools necessary to manage customer inquiries effectively and efficiently. Review collected by and hosted on G2.com.

One small area for improvement is the search functionality. Occasionally, the results are a bit confusing, as the chats are not always sorted properly by date, which can make finding the correct conversation harder. It would be great to see this refined in future updates. Aside from that, I’m very satisfied with the service and highly recommend it! Review collected by and hosted on G2.com.

Intercom is solving the challenge of daily communication with customers, allowing me to efficiently manage multiple conversations at once.

With its user-friendly interface and reliable features, I can easily provide customer support, track conversations, and respond promptly.

This tool helps me stay organized and productive, enabling me to do my job effectively and maintain smooth communication with our clients. Review collected by and hosted on G2.com.

En el ámbito de la resolución de incidencias, he experimentado ciertos desafíos con ISL Online. Aunque la función de escritorio remoto ofrece acceso directo a los sistemas, hemos enfrentado momentos de latencia y fluctuaciones en la estabilidad de la conexión, lo que ha impactado la agilidad en la solución de problemas. Además, hemos notado que la velocidad de transferencia de archivos puede ser inconsistente, afectando la rapidez en la aplicación de soluciones. Estos inconvenientes han influido en la eficacia general durante la resolución de incidencias utilizando esta plataforma. Review collected by and hosted on G2.com.

De momento ninguno, todo esta correcto y cumple con las expectativas Review collected by and hosted on G2.com.

In general lines, all is right, but maybe, the manage of deleted assets is not clear than other options, and maybe some general space to document some "personalized" info (like notepad) will be nice to have. Review collected by and hosted on G2.com.

The management of assets (enpoint) is what we need to solve, but Action1 helped us with servers also. Now we can manage security remote status of all of our environment. Another problem that we have is internal servers (ones what we use for internal management), because with other coroporate softwares, requieres to install aditionla software and aditionla configurations (with security impact), now Action1 have all in one tool, remote access have just the options that we need and reduce at minium security risks. Review collected by and hosted on G2.com.

Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control over. Again, I don't dislike anything. We have received almost 100 reviews with 12 properties the past couple weeks in Virginia. Review collected by and hosted on G2.com.

Ask good questions. Have good emails of your customer data base. Pick someone to manage it and be the point of contact. Also follow up. You may get some interesting or bad responses. Follow up with your customers. Don't be afraid. Review collected by and hosted on G2.com.

Better insight into our daily customer service.

helps with SEO. I don't foresee any problems. I like the text message and email feature. It has helped me connect with customers, and managers. We are super impressed. Easy to train new managers. Review collected by and hosted on G2.com.

The integration is straightforward even though at times the server is rather tricky and comes to a halt at some point. It has the drawback of fully relying on the internet connection and therefore may be affected by network issues. Review collected by and hosted on G2.com.

It is mostly used to help our clients who have problems in identifying faulty hardware and software. With it, I can be linked to multiple local servers at the same time. It can fix any issue once remote desktop access is granted to the client. I review their code and help them sort out the problems my team is facing. This makes it possible for me to solve their problems. Regardless of my physical distance from my friends, family, and coworkers, I am capable of helping them. If I am required to use the work computer when I am not at the workplace, then I can do so from home. Review collected by and hosted on G2.com.

My only issue was the compatibility with mobile devices and the differences with the desktop version. Review collected by and hosted on G2.com.

Overall I can admit that the experience is positive in troubleshooting remote assistants, remote monitoring, screen sharing, videoconferencing and all those solutions that TeamViewer offered us, so I speak positively of this great product for remote communication. Review collected by and hosted on G2.com.

The only issue that I have had with Remote PC has been for a very short-lived period after connecting to my PC the aspect ratio can get messy depending on what monitor is being accessed as well as outputted to but has always either fixed itself or been a quick fix in the settings. Review collected by and hosted on G2.com.

Access to files and applications/libraries while traveling frequently for my job. Review collected by and hosted on G2.com.

I don't know if it's just our business in specific having issues but I have not been able to add new templates by myself that I can use. I have to wait for my manager to make one for us all to use but I would really like to be able to make my own templates to add some more uniqueness to my text! Review collected by and hosted on G2.com.

I'm able to connect and reach my customers without having to give them my personal phone number keeping me safe from data leaks and such! Review collected by and hosted on G2.com.

There are no major downsides to the system. If we're being picky, the design could be more sophisticated. Additionally, there is currently no way for us to access the deliverability information of our tickets, such as extracting the logs. Also, whenever a new contact is created, they are automatically emailed to create a Freshdesk account, which we do not necessarily want to happen every time. However, we have learned to work around these issues, and so far, I see more positives than negatives. Review collected by and hosted on G2.com.

Freshdesk is the primary tool we use for customer service at IPXO, particularly for handling a significant portion of our tech support communications. It enhances our team's efficiency by automating routine tasks, enabling the use of predefined responses, and providing valuable insights through data analysis. The platform also helps us track our performance on a daily basis, ensuring consistent improvement in our customer service operations. Review collected by and hosted on G2.com.

I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity. Review collected by and hosted on G2.com.

Keeping all data in one place, so that people across different hubs have the same access to data to create a good experience for the customer. Previously these systems would sit seperate form one another and need connectors in order to share information. Therefore, having this is one place is helping the customer service teams be more productive and efficient, whilst also not requiring lots of connectors to keep the data in one place. Review collected by and hosted on G2.com.

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

My only thing with Tidio is every now and then I will get logged out of the Tidio app on my phone. I don't know if it happens when it updates or what but that's my only issue and it might be on my end. Review collected by and hosted on G2.com.

Being able to talk to prospective clients in real-time while they are in a position to buy was a huge problem with Tidio solved for me. Whether I'm at my PC or on my phone, I can get prospective clients over the line to click the buy button. Review collected by and hosted on G2.com.

At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks! Review collected by and hosted on G2.com.

Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera! Review collected by and hosted on G2.com.

I don't think the dislike is attributable to Gladly. I was used to dealing with tickets and creating them with other CRMs and it took a few hours to get adjusted that I didn't have to do that anymore with Gladly! Review collected by and hosted on G2.com.

The main two challenges that Gladly has solved are longer response time to handle our customers' inquiries in all communication channels, email, chat, SMS, socials, and phone. The other problem that is solved is no more dealing with going back and forth between tabs or windows which gives our agents the confidence and assurance their interactions with customers will get resolved promptly thus increasing our CSAT and NPS scores! Review collected by and hosted on G2.com.

I have used Drift for 4 years and don't have a complaint! Review collected by and hosted on G2.com.

As a Bussiness Development Represntative Drift is beneficial when it comes to prospecting. It allows us to view hot acounts that are browsing our products. It also helps us with inbound leads when companies use the chatbot to conversate with us and book a meeting asking for more detailed information! Review collected by and hosted on G2.com.

So far with my experience using Ujet, it is always positive as there is almost no room for error with the system. Review collected by and hosted on G2.com.

All kind of problems that our client is facing during their time of using our Products / Services, Ujet helps me as it is the tool that we are using to communicate with our clients and benefits the company as it is a great tool. Review collected by and hosted on G2.com.