System Information Software

A possible disadvantage of LogRocket is that the free package, though generous, could prove restrictive as your application grows, as 1,000 sessions may fall short for bigger user populations. Furthermore, if you require additional sessions, the expenses for paid plans can accumulate rapidly. Another small problem is that, depending on how complex the app is, LogRocket may affect performance by adding overhead, especially when capturing extensive user data. Certain users also note that it can be time-consuming to navigate through the recorded sessions to locate specific events in some instances. Review collected by and hosted on G2.com.

LogRocket assists us in comprehending user processes and their app navigation. By replaying the sessions of users when they face problems, we can accurately identify the exact location of the issue, leading to a more efficient troubleshooting and resolution process. The platform's dashboard is well-organized and user-friendly, making session tracking and analysis simple and intuitive. It also offers information on performance constraints, user engagements, and network errors, providing a holistic view of the user's experience. In general, LogRocket is a fantastic tool that I enthusiastically suggest to anyone in the software industry. Review collected by and hosted on G2.com.

There were a few growing pains early on, but the Ninja team has stepped up and owned the problems every time. Things are considerably smoother these days. Everybody has trouble from time to time, but how they are handled reveals the character of a company. I'm glad to partner with Ninja. Review collected by and hosted on G2.com.

My clients are much better organized. I can pop in and fix an issue or assist a user from wherever I happen to be. Many problems are handled before the client knows there is trouble. I keep my clients happier, and the relationship is better with the excellent management tools Ninja provides. Review collected by and hosted on G2.com.

At one point, giving access to customers to our technicians need to do find the "one specific" new customer in atera was rather cumbersome at times but now with the new update we can just give our technicians access to ALL customers as needed without additional clicks! Review collected by and hosted on G2.com.

Asset tracking! wanting to know if a PC or server is EoL or nearing used to take a lot of time, we needed to log in invidivually to each PC was not only time consuming but also tedious. Being able to use CMD, task manager, power shell and other windows features WITHOUT remoting in blew our freakin minds! We absolutely love Atera! Review collected by and hosted on G2.com.

The reporting features are not well developed. There are a lot of basic reports that we use to run from our previous help desk system that we are unable to do within FreshService. E.g. report against a contract number to see the associated/linked assets. In some ways, the reporting is overcomplicated.

Most of our reports required from management are needed in list/table view and are required to be exported in excel format rather than in the view of widgets and charts. Review collected by and hosted on G2.com.

Asset discovery/management. By using the Discovery Probe we can now ensure we haven't missed any devices when manually importing them into FreshService. The data captured by the discovery probe such as the last logged in user is also extremely useful when coming up to End Of Lease so that we can view where the device is for easy replacement. Review collected by and hosted on G2.com.

There are few limits where the data will be more and will end up in confusing and losing of data Review collected by and hosted on G2.com.

Autotask Professional Services Automation (PSA) helps in updating day to day data, docs, time logging, status of each and every ticket so that it will be useful for manager to track their employee. There was problem in our old system where checking everyone status and how many hours they have logged in and timeoff were not required approval but in autotask professional services Automation, Manager can get all the info and every week there is a option to submit the requests and manager has to approve it then only their time sheets will be prepared, this is major change which we bought to our organisation . Review collected by and hosted on G2.com.

I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh.

this issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board.

Not a big issue, its easy to get used to after a few times with the F5 key (your new best friend)

I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. Review collected by and hosted on G2.com.

Answering concerns and fixing issued on the back end without having our company employees walk over to our offices and pile up 10 at a time for minor concerns. Review collected by and hosted on G2.com.

Im not sure I have any dislikes, you also get a mobile version for when you are away form a computer. Review collected by and hosted on G2.com.

First off the patch managemet feature is much better then all the other programs I have used in the past and I have been in IT management for over 30 years.

Its reporting is also very helpful as I cycle pcs to keep them in warranty and its easy with Endpoint Central. Review collected by and hosted on G2.com.

You need to be flexible with the Organisation wide change to optimise the performence out of the platform Review collected by and hosted on G2.com.

Easily track KPIs SLA.

Manage offerings and gives users a all in one place to raise incident,request and service desks Review collected by and hosted on G2.com.

There R&D team need to focus on present trend to develop ManageEngine Applications Manager for using in WSFC. Review collected by and hosted on G2.com.

yes it is solving the daily activities we need to do manually. Review collected by and hosted on G2.com.

Not able to put multiple servers in maintenance mode at one time Review collected by and hosted on G2.com.

SquaredUp makes server mangement extremly easy. I am able to give our SOC insight to the servers, also able to give insight to our Operations Center with squared up Dashboards. Review collected by and hosted on G2.com.

when the central system has malfunctions, your surveillance resources take longer than expected to operate at their maximum capacity. Review collected by and hosted on G2.com.

following the guidelines and recommendations of the professionals that Pandora FMS has to offer and using all its security resources, my company was able to cancel several failures in our security measures and remote monitoring, which has allowed us to comply with all our work practices without any type of interruption. Review collected by and hosted on G2.com.

No major dislikes, but I believe certain minor user interface enhancements could visually improve its appeal to users. Review collected by and hosted on G2.com.

The Session Replay feature is beneficial in terms of recording sessions, replay functionality, performance impact, and interaction history. It aids in reconstructing an individual user's journey through the website and is helpful for identifying bugs, errors, and flaws in user experience (UX) design. Review collected by and hosted on G2.com.

There isn't much to dislike about Turbo360.Turbo360 delivers outstanding insights its extensive feature set may seem a bit overwhelming at the outset. Its capabilities become invaluable when you will be more familiar with this platform. Review collected by and hosted on G2.com.

At this point it is addressing so many problems for us like Turbo360s tailored dashboard brings us all critical information together making it easier for us to make informed decisions.It excels at pinpointing the root cause of issues which has been immensely helpful for our team. We can quickly identify which services are experiencing delays or outages. Review collected by and hosted on G2.com.

Third-Party Integration Issues: Although OpManager integrates with other ManageEngine tools quite well, integrating with third-party solutions can sometimes be less smooth, requiring additional configuration and technical support. Review collected by and hosted on G2.com.

ManageEngine OpManager solves several critical network and IT infrastructure management challenges, benefiting organizations in various ways.

Real-Time Network Monitoring and Alerts Review collected by and hosted on G2.com.

There is no dislike as such as of now, as it's best in this segment of monitoring. Review collected by and hosted on G2.com.

Everything is automated, everything is user friendly and the setup of dashboards and the alerts we receive is so consistent and did not have any issues with sematext.

We would love to continue with Sematext and will be using Sematext in the future.

The monitoring part is so unique and good. Many of our clients love the feature which Sematext is giving to us.

The Sematext Synthetics feature is amazing as it automatically checks the health checks.

The metrics and Dashboard creation are quite good, and you also get an option to view the status dashboard via the custom domain. which is very unique and impressive as they are giving at such a nominal price.

You also have a feature as bulk upload, where if you have many workloads to monitor you can do it seamlessly rather than doing it manually.

Love the product and I would also recommend people switch to Sematext as it makes life easier and more efficient. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

The pricing can be a bit steep for smaller businesses, and setting up custom dashboards takes some time to figure out. It’s not immediately intuitive for new users. Review collected by and hosted on G2.com.

Site24x7 helps us keep our sites up and running smoothly by monitoring uptime and sending quick alerts when something goes wrong. It saves us from unexpected downtime and helps us stay proactive in fixing issues. Review collected by and hosted on G2.com.

nothing ;-)

one thing to improve: documentation of the config file. We were configuring via the Admin UI on a local instance and then took the config file for our Docker deployment. But with a full documentation, that step would become easier.

an idea for improvement: if we could integrate FR with AWS XRay, as we are using an event-driven architecture - this would give us a perfect insight into our system behaviour. Review collected by and hosted on G2.com.

- indicate bugs, even if users are not reporting them

- monitor the application's performance

- review the effects of infrastructure right-sizing Review collected by and hosted on G2.com.

Hard to say, we are currently using the On-Prem version, but are moving to the Cloud version soon. I look forward to the improved UI and reporting features. Review collected by and hosted on G2.com.

Today, SysAid is allowing us to track our inbound requests for service from our company's employees. Tomorrow, SysAid will help us drive those same individuals into more robust AI platforms that allow for a larger self-service footprint. Review collected by and hosted on G2.com.

right now it is challenging to disable or exit from lumigo once the AWS account is integrated. for that action, we need to raise a customer support request which becomes a tedious task for a developer. Self disabling/exiting option would greatly enhance the overall experience with Lumigo. Review collected by and hosted on G2.com.

we have a number of serverless applications deployed on AWS, it's challenging to manually go through logs to get insights like execution time, errors, performance, etc. through cloud watch logs, with lumigo all these challenging tasks become super easy. Letting us focus more on development rather than monitoring. with the insights we get through the Lumigo dashboard, it becomes easy for us to clearly identify bugs, a lambda that is consuming more time, etc. and we can work on fixing those bugs or optimizing and reducing operational costs.

configuring alert notifications helps us quickly focus on issues and thereby helps us maintain the quality/accuracy of the application.

Lumigo also gives us insights on which endpoint or basically which lambda is triggered more, this gives us an idea of what features of our business application are being used more by end-users and we can work on improving the performance and quality of that feature more. Review collected by and hosted on G2.com.